Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Sharon Regonesi

Sharon Regonesi

Vimodrone

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Knowledgeable [Desired Position] with solid foundation in mixology and customer service. Developed skills in crafting cocktails and providing exceptional guest experiences during tenure as Bartender Apprentice. Demonstrated ability to multitask and maintain clean, organized bar area.

Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.

Professional performer prepared to bring energy and creativity to entertainment roles. Skilled in engaging diverse audiences, delivering memorable performances, and adapting to varying entertainment needs. Strong team collaborator focused on achieving results, known for reliability and flexibility. Proficient in improvisation, dance, and vocal performance with passion for captivating and entertaining audiences.

Overview

5
5
years of professional experience

Work History

Receptionist

New Generation Hostel
04.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected [Type] payments, processed transactions and updated relevant records.

Assistant Barman

Acquachiara Loungebar
08.2023 - 08.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Supported fellow team members during high-volume periods, fostering a collaborative work environment.

Barista

San Siro Racetrack Bar's
09.2021 - 11.2021
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Restaurant Waiter

Hotel Luna Lughente
07.2021 - 09.2021
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Tourist Entertainer

New Generation Animation
06.2021 - 07.2021
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
  • Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
  • Adapted to various performance styles to suit diverse audiences.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.
  • Contributed creative ideas for new show concepts during brainstorming sessions with fellow performers or event planners.
  • Showcased versatility by performing in a range of entertainment styles including comedy, music, magic, and dance routines.
  • Engaged with audiences to create memorable experiences at live performances.
  • Collaborated with other entertainers to create engaging acts.
  • Implemented creative techniques to create unique performances.
  • Utilized improvisation techniques to enhance shows.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
  • Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
  • Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
  • Created choreography for individual and group performances.

Barista

San Siro Racetrack Bar's
02.2021 - 05.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Tourist Entertainer

No Limits Animation
04.2020 - 09.2020
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
  • Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
  • Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
  • Incorporated stage props to engage audience and create unforgettable moments.
  • Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
  • Created choreography for individual and group performances.

Education

High School Diploma -

I.T.I.S Ettore Molinari
Milan
07-2023

Skills

  • Organization skills
  • Time management
  • Customer/Client relations
  • Greeting and seating clients
  • Mail handling
  • Staff management
  • Cleaning and sanitation
  • Teamwork orientation
  • Stress tolerance
  • Inventory maintenance
  • Register operations
  • Bar operations
  • Bar supply stocking

Languages

English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Receptionist

New Generation Hostel
04.2024 - 03.2025

Assistant Barman

Acquachiara Loungebar
08.2023 - 08.2023

Barista

San Siro Racetrack Bar's
09.2021 - 11.2021

Restaurant Waiter

Hotel Luna Lughente
07.2021 - 09.2021

Tourist Entertainer

New Generation Animation
06.2021 - 07.2021

Barista

San Siro Racetrack Bar's
02.2021 - 05.2021

Tourist Entertainer

No Limits Animation
04.2020 - 09.2020

High School Diploma -

I.T.I.S Ettore Molinari

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Sharon Regonesi