Shefki Jakupi
Skopje
Summary
Detail-oriented and professional individual with exceptional skills in customer relations, problem-solving, and recordkeeping. Adept at addressing a wide range of service and product issues with a thorough and positive approach. Committed to finding creative solutions to conflicts and complaints, ensuring customer satisfaction is always the top priority. Ready to contribute expertise and dedication to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Specialized Operator
Geosintesi
06.2024 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Restaurant Manager
Restaurant FA&FA
09.2021 - 06.2024
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Organised and executed catering for special events, tailoring services to meet diverse client requirements and exceed expectations.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Supported team members during busy periods, demonstrating adaptability and strong communication skills.
- Strengthened communication skills through daily interactions with both guests and restaurant staff.
- Developed strong communication skills through regular team meetings and discussions.
- Boosted client retention through excellent communication skills, addressing concerns promptly and professionally.
- Developed strong written and verbal communication skills.
Operator
Geosintesi
04.2021 - 09.2021
- Constantly achieved production targets by accomplishing tasks to deadlines and meeting quality targets.
- Correctly set up, calibrated and started machines to begin production cycles.
Education
High school diploma - Marketing & Management
Cvetan dimov high school
SkopjeBachelor in economics - Tourism
State University Of Tetovo
TetovoSkills
- English
- Italian
- Albanian
- Macedonian
- Emergency response planning
- Supply chain management
- Customer service excellence
- Risk mitigation strategies
- Process optimisation
- Performance Management
- Staff retention
- Organised
- People Management
- Risk Management
- Service-orientated
- Customer service
- Proactive customer service
- Customer service experience
- Superior customer service skills
- Customer service focused
- Superb customer service skills
- Customer service, education and counselling
- Dining customer service
- Friendly customer service
- Superior customer service
- Customer service training
- Superb customer service
- Maintained excellent customer service throughout leaflet distribution in-line with company guidelines
- Background in customer service
- Customer service orientated
- Customer service expertise
- Fast-paced cafe service
- Bar service
- Multilingual
- Effective communication
- Stress management
- Native language fluency
- Diplomacy savvy
- Critical thinking
Languages
Albanian
Native Speaker
Italian
Advanced
C1
Macedonian
Upper intermediate
B2
English
Proficient
C2
Timeline
Specialized Operator
Geosintesi
06.2024 - Current
Restaurant Manager
Restaurant FA&FA
09.2021 - 06.2024
Operator
Geosintesi
04.2021 - 09.2021
High school diploma - Marketing & Management
Cvetan dimov high school
Bachelor in economics - Tourism
State University Of Tetovo
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