Sherin El Gazar
Milan
Summary
I always try to learn new skills and take more responsibility to grow professionally. I have organizational skills, I can manage time so I can achieve goals. I have ability to work in teams
Overview
5
5
years of professional experience
Work History
Inbound Call Center Agent
Aci Global
05.2024 - Current
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- providing real-time road safety
- Management of the reservation of replacement cars, dealing with car rentals, management of the documents necessary for these practices
Call Center Agent - Covisian
Agent
08.2019 - 12.2022
- Within my role I have dealt with:
- Assist customers by phone, email, chat and video calls;
- Sales and promotion of products to customers by providing all the technical, commercial, administrative informations, in order to ensure full satisfaction; I handled customer complaints with calm and empath.
Education
Science of communication -
University of studies of Pavie
Pavie09.2024
Junior Java Developer -
Generation Italy
Milan, Italy02.2024
Social science -
Tala's female high school
Tala06.2016
Skills
- Excel
- Word
- Java
- HTML
- CSS3
- Javascript
Languages
English
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Inbound Call Center Agent
Aci Global
05.2024 - Current
Call Center Agent - Covisian
Agent
08.2019 - 12.2022
Science of communication -
University of studies of Pavie
Junior Java Developer -
Generation Italy
Social science -
Tala's female high school
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