Profilo professionale
Esperienza lavorativa
Istruzione
Competenze
LANGUAGE SKILLS
Cronologia
Generic
Silvestro Ruggeri

Silvestro Ruggeri

Villasanta,MB

Profilo professionale

Student in Tourism Reception with a solid theoretical background in the hospitality sector and practical experience gained through internships and training placements at accommodation facilities. I demonstrate rapid learning ability, good listening skills, teamwork attitude, and precision in executing assigned tasks. I am capable of independently managing the main front office activities, including bookings, cancellations, check-in and check-out operations, as well as payment management. I stand out for my excellent relational skills and a natural predisposition for contact with the public, which are fundamental elements in ensuring a friendly and professional reception.I actively collaborate with the team in coordinating hotel services, carefully assessing the needs and expectations of guests, thus contributing to the delivery of high-quality service. Although I am young, I am characterized by strong motivation, seriousness and desire for professional growth in the hospitality industry, which I consider stimulating and full of opportunities

Esperienza lavorativa

HOSPITALITY SCHOOL "OPEN DAY"

I.P.S.S.E.C. "A. OLIVETTI"
Monza

HOSPITALITY EDUCATIONAL RESTAURANT

I.P.S.S.E.C. "A. OLIVETTI"
Monza

HOSPITALITY ACTIVITIES FOR AWARDS CEREMONY

I.P.S.S.E.C. "A. OLIVETTI"
Monza

TELEPHONE SWITCHBOARD OPERATOR

I.P.S.S.E.C. "A. OLIVETTI"
Monza

Receptionist di hotel

Hilton Garden Inn Milan North
MILANO, MI
06.2025 - 07.2025
  • Welcoming guests, registering data, assigning rooms, and electronically transmitting accommodation forms. Correct application of check-in and check-out procedures. Verification and confirmation of received bookings and management of price and bed updates. Handling incoming calls via the multiline phone system, quick response to customer requests or transferring to the appropriate staff. Recording customer data using the Opera management system and updating information in case of changes and cancellations. Back office activities, preparation and issuance of invoices, collection control, and carrying out accounting functions.

Istruzione

DIPLOMANDO - ACCOGLIENZA TURISTICA

ISTITUTO PROFESSIONALE STATALE DEI SERVIZI 'A.OLIVETTI'
MONZA

Competenze

  • Microsoft Powerpoint
    Canva
    Social Media
    Microsoft
    WordWillingness to interact with the public
    Knowledge of the Hospitality industry
    Use of reservation management systems
    Handling complaints
    Precision
    Language skills
    Punctuality
    Teamworking

LANGUAGE SKILLS

Italiano
Madrelingua
MOTHER TONGUE(S): Italian
Esperto
C2
Other language(s)
Intermedio
B1
English
Intermedio
B1
Listening B1 Spoken production B1 Spoken interaction B1
Intermedio
B1
Reading B1
Intermedio
B1
Writing B1
Intermedio
B1
French
Intermedio
B1
Listening B1 Spoken production B1 Spoken interaction B1
Intermedio
B1
Reading B1
Intermedio
B1
Writing B1
Intermedio
B1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Intermedio
B1

Cronologia

Receptionist di hotel

Hilton Garden Inn Milan North
06.2025 - 07.2025

HOSPITALITY SCHOOL "OPEN DAY"

I.P.S.S.E.C. "A. OLIVETTI"

HOSPITALITY EDUCATIONAL RESTAURANT

I.P.S.S.E.C. "A. OLIVETTI"

HOSPITALITY ACTIVITIES FOR AWARDS CEREMONY

I.P.S.S.E.C. "A. OLIVETTI"

TELEPHONE SWITCHBOARD OPERATOR

I.P.S.S.E.C. "A. OLIVETTI"

DIPLOMANDO - ACCOGLIENZA TURISTICA

ISTITUTO PROFESSIONALE STATALE DEI SERVIZI 'A.OLIVETTI'
Silvestro Ruggeri