Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Brullo

London

Summary

Driven by a passion for excellence in the hospitality industry, I excelled as an Assistant Restaurant Manager at Sketch - The Lecture Room And Library, enhancing team productivity and customer satisfaction. Skilled in shift management and staff training, I successfully improved service levels and operational efficiency, fostering a positive dining experience and ensuring food safety compliance.

Overview

4
4
years of professional experience

Work History

Assistant Restaurant Manager

Sketch - The Lecture Room And Library
09.2021 - 08.2024
  • Started in September 2021 as Chef de Rang. Got the promotion as Head Waitress in February 2022 and as Assistant RM in August 2023.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Supervise stocktakes.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Head Waitress

Claude Bosi At Bibendum
02.2021 - 09.2021
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.

Chef De Rang

Ristorante Nove @ Villa Della Pergola
03.2020 - 10.2020
  • Maintained a clean and organized dining environment, ensuring a positive experience for guests.
  • Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.

Education

Level 3 - Wine And Spirits

WSET
04.2021

High School Diploma -

Liceo Linguistico
Albenga, Italy

Skills

Shift Management

Employee Scheduling

Food Safety Compliance

Staff Training and Development

Languages

English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Assistant Restaurant Manager

Sketch - The Lecture Room And Library
09.2021 - 08.2024

Head Waitress

Claude Bosi At Bibendum
02.2021 - 09.2021

Chef De Rang

Ristorante Nove @ Villa Della Pergola
03.2020 - 10.2020

Level 3 - Wine And Spirits

WSET

High School Diploma -

Liceo Linguistico

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