SILVIA CHESSA
Alghero
Overview
1
1
year of professional experience
Work History
Rental Agent
ITALY CAR RENT
05.2023 - 10.2023
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Rental Agent
ITALY CAR RENT
06.2022 - 10.2022
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Collected rent and security deposits to provide timely payments to property owners.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Education
High School Diploma -
LICEO LINGUISTICO GIUSEPPE MANNO
ALGHEROSkills
- Lease Management
- Rental Market
- Reservations
- Cancellations
- Prospecting
- Maintenance Management
- Contract Management
- Rental Agreement
Languages
Italian
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Rental Agent
ITALY CAR RENT
05.2023 - 10.2023
Rental Agent
ITALY CAR RENT
06.2022 - 10.2022
High School Diploma -
LICEO LINGUISTICO GIUSEPPE MANNO