Silvia Chiossi
Doha
Summary
Results-focused office manager and executive officer [6]-year successful history in Fashion company. Talented manager and proactive decision maker. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to reach good outcomes. Ready to help team achieve company goals. Detail-oriented team player.
Overview
18
18
years of professional experience
Work History
Commercial Office and Secretaryship
Diffusione Tessile Srl (Max Mara Fashion Group)
08.2014 - 10.2020
- Collaborate with upper management to implement continuous improvements and exceed team goals.
- Coordinate and manage office staff and reception staff (about 10 people)
- Meet representative of other Group companies to implement improvements and discuss common issues
- Withdraw and collection of unsold items from Italian and foreign shops
- Price management of proprietary stores
- Sales prices management of proprietary stores
- Invoicing management
- Daily support of proprietary stores
- Selling and purchase documents management
- Support of fashion office during fashion shows
Sales Assistant
Manifatture Del Nord Srl (Max Mara Fashion Group)
01.2014 - 07.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
Employee
Credem leasing Spa
09.2010 - 12.2013
- Credits recovery
- Managing different customers debt situations
Sales Assistant Showroom Stage
Max Mara Srl
11.2009 - 03.2010
- Dealing with foreign customers
- Showroom activities
Shop Assistant (during University Studies)
“Boom” boutique (fashion store)
10.2002 - 04.2009
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Conducted demonstrations to highlight features and benefits of products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Education
General English Course
LAL
Forth Lauderdale (Miami)08.2010
General English Course
EC School
San Diego (CA)06.2009
Master’s Degree - Trade Marketing
Università Degli Studi Di Parma
Parma04.2009
Bachelor - Economics And Marketing
Università Degli Studi Di Parma
Parma10.2006
High School Diploma -
Istituto Tecnico Commerciale G. Scaruffi
Reggio Emilia07.2003
Skills
- Problem-Solving Skills
- Due Diligence
- Verbal and Written Communication
- Customer Transactions
- Electronic Filing System
- Records Management Systems
- PowerPoint Presentations
- Collaborative Environments
- Client Service
- Organizational Systems
- Employee Motivation
- Community Relations
- Staff Training
- Client Relationships
Timeline
Commercial Office and Secretaryship
Diffusione Tessile Srl (Max Mara Fashion Group)
08.2014 - 10.2020
Sales Assistant
Manifatture Del Nord Srl (Max Mara Fashion Group)
01.2014 - 07.2014
Employee
Credem leasing Spa
09.2010 - 12.2013
Sales Assistant Showroom Stage
Max Mara Srl
11.2009 - 03.2010
Shop Assistant (during University Studies)
“Boom” boutique (fashion store)
10.2002 - 04.2009
General English Course
LAL
General English Course
EC School
Master’s Degree - Trade Marketing
Università Degli Studi Di Parma
Bachelor - Economics And Marketing
Università Degli Studi Di Parma
High School Diploma -
Istituto Tecnico Commerciale G. Scaruffi
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