Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Cipani

Silvia Cipani

Via Francesco Messina 7, Gardone Riviera, BS

Overview

7
7
years of professional experience

Work History

Foreign Trade Assistant

Cavedaghi Metalli Srl
06.2022 - Current
  • Developed and maintained relationships with suppliers and clients
  • Email and telephone correspondence in English, German and French
  • Coordinated with transport companies on behalf of suppliers - Logistics management
  • Familiarity with software E-Solver: prepared forms such as orders, transmittal papers and transfer confirmations
  • Set up and maintained paper and electronic filing systems for records, correspondence and other materials
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures

Property Manager

Villa Lucia
04.2018 - Current
  • Communication in foreign languages (English, German, French)
  • Check-in and check-out procedures
  • Familiarity with the use of booking platforms (Airbnb, Vrbo, Booking.com)
  • Made and confirmed reservations for guests
  • Handled queries and complaints promptly via phone, email and general correspondence

Front Office Agent

Hotel Forestis Dolomites
11.2021 - 05.2022
  • Enhanced and expanded my communication, organizational and administrative skills acquired in my previous work experience as a receptionist
  • Became familiar with the use of ASA hotel management software
  • Worked in a 5-star hotel with a more discerning target audience of guests

Front Office Agent

Hotel Laurin
04.2018 - 10.2022
  • Acquired a good knowledge of HOTELCUBE hotel management software
  • Communication in foreign languages (English, German, French)
  • Processed payments
  • Greeted guests upon arrival, offered assistance, and answered questions to build rapport
  • Check-in and check-out procedures
  • Made and confirmed reservations for guests, processed incoming and outgoing mail, distributing to correct departments
  • Handled queries and complaints promptly via phone, email and general correspondence
  • Reviewed and updated customer information in database for accuracy

Marketing and Communications Intern

Frankfurter Sparkasse
01.2020 - 03.2020
  • Improvement of German skills
  • Assisted with marketing strategy development to increase public awareness and customer engagement
  • Identified appropriate marketing channels and target customers for campaigns
  • Helped create customized marketing materials to increase product awareness
  • Utilized specialized software to capture and process data

English Interpreter

Fonderie Mora Gavardo Spa
05.2017 - 06.2017
  • Communicated in spoken English with external customers
  • Interpreted conversations simultaneously between foreign language-speaking clients and Italian ones
  • Translated from Italian to English and vice versa

Tourist Information Officer

Pro Loco
04.2016 - 09.2016
  • Built personal relationships with guests to promote positive experiences
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues
  • Improved my speaking skills (English, German, French)

Education

Master Degree - Linguistic Mediation, Tourism And Cultures

Università Degli Studi Di Trento
Trento, TN, Italy
05.2021

No Degree - English, Economics

University of Mary Washington
Fredericksburg, Virginia

Bachelor Degree - Foreign Languages, International Economics

Università Cattolica Del Sacro Cuore
Brescia, BS, Italy
12.2018

Skills

  • Foreign language skills
  • Communication and customer service skills
  • Attention to detail
  • Ability to work in a team and build positive relationships
  • Organizational and problem-solving skills

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
French
Upper intermediate (B2)
Russian
Elementary (A2)

Timeline

Foreign Trade Assistant

Cavedaghi Metalli Srl
06.2022 - Current

Front Office Agent

Hotel Forestis Dolomites
11.2021 - 05.2022

Marketing and Communications Intern

Frankfurter Sparkasse
01.2020 - 03.2020

Property Manager

Villa Lucia
04.2018 - Current

Front Office Agent

Hotel Laurin
04.2018 - 10.2022

English Interpreter

Fonderie Mora Gavardo Spa
05.2017 - 06.2017

Tourist Information Officer

Pro Loco
04.2016 - 09.2016

Master Degree - Linguistic Mediation, Tourism And Cultures

Università Degli Studi Di Trento

No Degree - English, Economics

University of Mary Washington

Bachelor Degree - Foreign Languages, International Economics

Università Cattolica Del Sacro Cuore

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Silvia Cipani