Silvia Cipani
Via Francesco Messina 7, Gardone Riviera, BS
Overview
7
7
years of professional experience
Work History
Foreign Trade Assistant
Cavedaghi Metalli Srl
06.2022 - Current
- Developed and maintained relationships with suppliers and clients
- Email and telephone correspondence in English, German and French
- Coordinated with transport companies on behalf of suppliers - Logistics management
- Familiarity with software E-Solver: prepared forms such as orders, transmittal papers and transfer confirmations
- Set up and maintained paper and electronic filing systems for records, correspondence and other materials
- Prepared and processed import and export documentation according to customs regulations, laws or procedures
Property Manager
Villa Lucia
04.2018 - Current
- Communication in foreign languages (English, German, French)
- Check-in and check-out procedures
- Familiarity with the use of booking platforms (Airbnb, Vrbo, Booking.com)
- Made and confirmed reservations for guests
- Handled queries and complaints promptly via phone, email and general correspondence
Front Office Agent
Hotel Forestis Dolomites
11.2021 - 05.2022
- Enhanced and expanded my communication, organizational and administrative skills acquired in my previous work experience as a receptionist
- Became familiar with the use of ASA hotel management software
- Worked in a 5-star hotel with a more discerning target audience of guests
Front Office Agent
Hotel Laurin
04.2018 - 10.2022
- Acquired a good knowledge of HOTELCUBE hotel management software
- Communication in foreign languages (English, German, French)
- Processed payments
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport
- Check-in and check-out procedures
- Made and confirmed reservations for guests, processed incoming and outgoing mail, distributing to correct departments
- Handled queries and complaints promptly via phone, email and general correspondence
- Reviewed and updated customer information in database for accuracy
Marketing and Communications Intern
Frankfurter Sparkasse
01.2020 - 03.2020
- Improvement of German skills
- Assisted with marketing strategy development to increase public awareness and customer engagement
- Identified appropriate marketing channels and target customers for campaigns
- Helped create customized marketing materials to increase product awareness
- Utilized specialized software to capture and process data
English Interpreter
Fonderie Mora Gavardo Spa
05.2017 - 06.2017
- Communicated in spoken English with external customers
- Interpreted conversations simultaneously between foreign language-speaking clients and Italian ones
- Translated from Italian to English and vice versa
Tourist Information Officer
Pro Loco
04.2016 - 09.2016
- Built personal relationships with guests to promote positive experiences
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Utilized effective communication and problem-solving skills to quickly resolve customer issues
- Improved my speaking skills (English, German, French)
Education
Master Degree - Linguistic Mediation, Tourism And Cultures
Università Degli Studi Di Trento
Trento, TN, Italy05.2021
No Degree - English, Economics
University of Mary Washington
Fredericksburg, VirginiaBachelor Degree - Foreign Languages, International Economics
Università Cattolica Del Sacro Cuore
Brescia, BS, Italy12.2018
Skills
- Foreign language skills
- Communication and customer service skills
- Attention to detail
- Ability to work in a team and build positive relationships
- Organizational and problem-solving skills
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
French
Upper intermediate (B2)
Russian
Elementary (A2)
Timeline
Foreign Trade Assistant
Cavedaghi Metalli Srl
06.2022 - Current
Front Office Agent
Hotel Forestis Dolomites
11.2021 - 05.2022
Marketing and Communications Intern
Frankfurter Sparkasse
01.2020 - 03.2020
Property Manager
Villa Lucia
04.2018 - Current
Front Office Agent
Hotel Laurin
04.2018 - 10.2022
English Interpreter
Fonderie Mora Gavardo Spa
05.2017 - 06.2017
Tourist Information Officer
Pro Loco
04.2016 - 09.2016
Master Degree - Linguistic Mediation, Tourism And Cultures
Università Degli Studi Di Trento
No Degree - English, Economics
University of Mary Washington
Bachelor Degree - Foreign Languages, International Economics
Università Cattolica Del Sacro Cuore
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