Silvia Di Bona

• Acting as the primary point of contact for clients and partners
• Screening phone calls and directing inquiries to the appropriate department
• Maintaining and updating physical and digital filing systems
• Managing office supplies and inventory
• Preparing and managing shipments and incoming goods
• Liaising with vendors and service providers
• Assistance in organizing meetings, medical appointments, and corporate events

2012 - 2019 Career Break – Family Caregiving
I took a leave of absence to manage a family health matter. Currently fully available and eager to return to a professional role

• Guest Check-in & Check-out: Managing the arrival and departure process, verifying identities, and handling room keys/electronic cards.
• Payment & Billing: Processing payments, managing credit card pre-authorizations, and explaining final invoices (folios).
• Handling Guest Inquiries & Complaints: Acting as the first point of contact for any issues regarding the room or hotel facilities, ensuring a swift and professional resolution.
• Upselling: Promoting room upgrades or additional hotel services like the Spa, breakfast, or the bar to enhance the hotel's revenue and the guest's experience.
• Reservations Management: Booking tables at exclusive restaurants (even those with long waiting lists) and securing tickets for theaters, museums, concerts, or sporting events.
• Transportation Organization: Coordinating private airport transfers, luxury car rentals, limousines, or special transport like helicopters and boats.
• Local Expertise & Tailored Itineraries: Providing personalized recommendations on local attractions and creating detailed itineraries based on guest preferences (shopping, culture, leisure).
• Emergency Problem Solving: Intervening promptly in case of issues (lost documents, medical needs) to ensure the guest's safety and well-being.

• Calendar management
• Patient Record Management
• Handling Medical Correspondence
• Liaising with Rheumatologists and patients
• Screening calls and visits
• Congress and Travel Management