Silvia Gessa
Cagliari
Summary
I am a hardworking and determined person and with all my past experience I am ready to put myself forward for the role you requested as Front Desk Supervisor. Natural orientated to a timely and effective Problem Solving to achieve always an excellent Customer Service . My mind is opened to all new experiences and my challenge is to work as good as possible.
Overview
15
15
years of professional experience
Work History
Front Desk Supervisor
Hotel La Torre Abc Group
12.2023 - 04.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate event.
- Coordinated with housekeeping, maintenance, and Restaurant manager to meet all guest needs.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Support the Front Office Manager to ensure the hotel operates to Very-Best standard
Receptionist
Hotel Della Torre Abc Group
05.2023 - 10.2023
Receptionist
Hotel della Torre Abc Group
04.2022 - 10.2022
- Greeting incoming visitors and guest professionally and provided friendly, knowledgeable assistance
- High level of guest services at all touchpoints (check-in, check-out, during their stay)
- Managed multiple tasks and met time-sensitive deadlines
- Making accommodation reservations and assisting with guest inquiries
- Support the Front Office Manager to ensure the hotel operates to Very-Best standard
Receptionist
Hotel la Torre Abc Group
12.2022 - 04.2023
Receptionist
Hotel La Torre Abc Group
12.2021 - 03.2022
- Greeting and assist guest
- Check-in , check out
- Timely Problem solving
- Answering customers inquiries and making reservation over phone and email
- Sky-pass emission
Receptionist
Blu Hotel Laconia
06.2021 - 10.2021
- Welcoming guests
- Check-in and check-out
- Quotations by phone and e-mail
- Info about the area and sale of boat trip
- End of day procedures
Receptionist
Hotel l'Oleandro
06.2020 - 10.2020
- Welcoming guests, recommending and selling tours to local attractions.
- Check-in and check-out
- Cash administration; payments and deposits
- Making reservations and management of booking portals Booking.com and Expedia
Receptionist
Hotel Jumeaux
12.2019 - 03.2020
- Welcoming guests
- Check-in and Check-out
- Managing room sales with tour operators for foreign groups.
- Making reservations and management of Booking.com Extranet.
Receptionist / Course Coordinator
My English School
07.2019 - 12.2019
- Greeting and assist students
- Weekly class time table creation and classroom assignment.
- Management and monitoring of individual and group student profiles.
- Answered a large volume of calls on central system and booking student lessons.
Receptionist
Hotel Cala Caterina
07.2018 - 10.2018
- Welcoming guests
- Check-in and Check-out procedures
- Organizing Transfer and Tours reservations
- Answered and quickly redirected large volume of calls on central system
Receptionist
Zing and Original Hostel
07.2017 - 04.2018
- Welcoming guests
- Check-in , check-out procedures
- Answering and responding to phone calls, emails or other lines of enquiry
- Input bookings
- Balance EFTPOS and banking at end of shift
Sales Assistant
Republic of Florance - Leather bags Store - Pop up Store
11.2016 - 01.2017
Sales Assistant
Republic of Florance - Leather bags Store - Pop up Store
06.2015 - 10.2015
- Assist customer during the sale and understand customer expectations
- Respond to guest inquiries and needs in a courteous and timely manner
- Visual merchandise and keep the Store tidy and clean
- Cash Handling, POS system, End of day procedures
Sales Assistant
NaraCamicie Italy Pty Ltd
12.2014 - 06.2015
- Assist customer during the sale follow up on both positive and negative feedback to achieve an excellent Customer Service
- Visual merchandising
- Transfer of stock merchandise between the two stores and inventory
- Cash handling, POS system, End of day procedures
Receptionist
Hotel dell'Ancora
04.2013 - 09.2013
- Welcoming guests
- Check-in , check-out procedures
- Answering and responding to phone calls, emails or other lines of enquiry
- Input bookings
Sales Assistant
Natur House
03.2011 - 01.2013
- Assist customer while is approaching the brand as a new experience
- Public relations that aim to catch new customers and explain the mission of Natur House
- Organize customer agenda, taking orders, receive and storing stock delivery
- Cash handling, POS system, End of day procedures
Event Manager
Teatro del Sale- Associazione Culturale
09.2009 - 05.2011
- Promotion of theater show in schools
- Sale of the show to school Directors
- Location inspection
- Management and organization of show dates and actor transfers
Education
Advanced Diploma in Marketing And Communication
ACBI - Australian College of Business Intelligence
Sydney04.2018
Completed English Language Program-Advanced - C1
CTIC – Cass Training International College, Sydney
Sydney12.2016
Event Manager
Ente Di Formazione Isforcoop
Cagliari (Italy)11.2008
High School Diploma -
Istituto Tecnico Commerciale Statale “P. Martini”,
Cagliari (Italy)2004
Skills
- Reliable and responsible
- Dynamic, positive and creative
- Excellent communication and interpersonal skills
- Natural problem solving aptitude
Timeline
Front Desk Supervisor
Hotel La Torre Abc Group
12.2023 - 04.2024
Receptionist
Hotel Della Torre Abc Group
05.2023 - 10.2023
Receptionist
Hotel la Torre Abc Group
12.2022 - 04.2023
Receptionist
Hotel della Torre Abc Group
04.2022 - 10.2022
Receptionist
Hotel La Torre Abc Group
12.2021 - 03.2022
Receptionist
Blu Hotel Laconia
06.2021 - 10.2021
Receptionist
Hotel l'Oleandro
06.2020 - 10.2020
Receptionist
Hotel Jumeaux
12.2019 - 03.2020
Receptionist / Course Coordinator
My English School
07.2019 - 12.2019
Receptionist
Hotel Cala Caterina
07.2018 - 10.2018
Receptionist
Zing and Original Hostel
07.2017 - 04.2018
Sales Assistant
Republic of Florance - Leather bags Store - Pop up Store
11.2016 - 01.2017
Sales Assistant
Republic of Florance - Leather bags Store - Pop up Store
06.2015 - 10.2015
Sales Assistant
NaraCamicie Italy Pty Ltd
12.2014 - 06.2015
Receptionist
Hotel dell'Ancora
04.2013 - 09.2013
Sales Assistant
Natur House
03.2011 - 01.2013
Event Manager
Teatro del Sale- Associazione Culturale
09.2009 - 05.2011
Advanced Diploma in Marketing And Communication
ACBI - Australian College of Business Intelligence
Completed English Language Program-Advanced - C1
CTIC – Cass Training International College, Sydney
Event Manager
Ente Di Formazione Isforcoop
High School Diploma -
Istituto Tecnico Commerciale Statale “P. Martini”,
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