Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Silvia Ghella

Bristol

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tour Guide

Museum Of Arts And Crafts Of The Past
06.2021 - 09.2021
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.

Shop assistant

Westfield Geox Store
11.2018 - 04.2019
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Developed strong product knowledge
  • Collaborated with team members to achieve overall store goals and objectives.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Maintained a clean and organized shop floor.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Tour Guide Assistant

Ecomuseo Delle Rocche Del Roero
06.2016 - 09.2016
  • Enhanced visitor experience by providing engaging and informative tours of various historical sites.
  • Supported lead tour guide with logistical tasks, ensuring smooth operation of daily tours.
  • Maintained a safe environment for visitors, addressing any concerns or issues promptly.
  • Collected and deposited payments from guests.

Education

Master of Arts - Virtual And Extended Realities

University of The West of England
Bristol
01.2024

Bachelor of Arts - Arts, Media And Cultural Events

IULM University
Milan
07.2022

High School Diploma -

Art School Pinot Gallizio
Alba
07.2018

Skills

  • Customer service
  • Organizational skills
  • Attention to detail
  • Adaptability
  • Critical thinking
  • Positive attitude
  • Exceptional communication
  • Time management
  • EU Licensed Driver (issued in 2018)

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)

Certification

British Council IELTS Certificate, Band 7.5. Issued September 2022.

Timeline

Tour Guide

Museum Of Arts And Crafts Of The Past
06.2021 - 09.2021

Shop assistant

Westfield Geox Store
11.2018 - 04.2019

Tour Guide Assistant

Ecomuseo Delle Rocche Del Roero
06.2016 - 09.2016

Master of Arts - Virtual And Extended Realities

University of The West of England

Bachelor of Arts - Arts, Media And Cultural Events

IULM University

High School Diploma -

Art School Pinot Gallizio

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Silvia Ghella