SILVIA PASCALIS
Olbia
Summary
Multilingual professional with 15+ years of international experience in customer service, hospitality, tourism and multicultural environments. Fluent in German and English (C1), with strong communication, organizational and problem-solving skills. Experienced in managing international customers and working effectively in dynamic environments.
Overview
5
5
Languages
17
17
years of professional experience
Work History
Car Rental Agent
Only Sardinia Autonoleggio Srl
Olbia, IT
02.2022 - Current
Reservation Agent & Dresscode Manager
Motel One Köln-Neumarkt
Cologne, DE
10.2018 - 01.2022
Front Office Agent
Motel One Köln-Waidmarkt
Cologne, DE
11.2015 - 10.2018
Receptionist
Hotel Rocce Sarde
San Pantaleo, Olbia, IT
04.2015 - 04.2015
Receptionist
Hotel Rocce Sarde
San Pantaleo, Olbia, IT
04.2014 - 10.2014
Receptionist
Parc Hotel Posta
San Vigilio di Marebbe, IT
01.2014 - 04.2014
English Language Teacher (CIGS Training Course)
Promoform, Training Agency
Cagliari, IT
12.2012 - 03.2013
English Language Teacher (CIGS Training Course)
IFOLD, Training Institute
Villacidro, South Sardinia, IT
11.2012 - 01.2013
Front Desk Receptionist
Resort Le Dune, Delphina Group
Badesi, Sassari, IT
05.2012 - 09.2012
Front Desk Receptionist
Resort Le Dune, Delphina Group
Badesi, Sassari, IT
05.2011 - 09.2011
Administrative Assistant
Systaic AG
Villasor, Cagliari, IT
10.2010 - 03.2011
Teacher of English Language & Literature
Istituto Statale Magistrale E. D'Arborea
Cagliari, IT
07.2010 - 08.2010
English and German Language Assistant
Liceo Scientifico Marconi
San Gavino Monreale, IT
11.2009 - 12.2009
Education
24 ECTS Training Course - Anthropological, Psycho-Pedagogical & Didactic Disciplines
University of Cagliari
03-2020
Master's Degree - Literary Translation
University of Cagliari
07-2009
Bachelor's Degree - Foreign Languages for Linguistic Mediation
University of Cagliari
02-2006
High School Diploma - Scientific Curriculum
Liceo Scientifico Marconi
San Gavino Monreale, SU07-2002
Skills
- Multilingual Communication
- Tenacity & Problem Solving
- Motivation & Optimism
- Stress Tolerance
- Flexibility & Adaptability
- Customer Care and retention
- Empathy & Loyalty
- Microsoft Office Suite
- Cloud Storage & Data Archiving
- Hotel Management Systems (GP Dati, SIHOT)
- Outlook & Instant Messaging
- Zoom, Teams & Online Conferencing Apps
- Social Media & Digital Content Creation
Personal Information
- Title: Qualified Tourism & Linguistics Professional
- Driving License: B
LANGUAGES
Italian - Native
English - Advanced (C1)
German - Advanced (C1)
French - Upper-Inter. (B2)
Spanish - Elementary (A1)
Section name
- "The key to my success? Spontaneity and enthusiasm!"
I hereby authorize the processing of the personal data contained in my CV in accordance with Legislative Decree No. 101/2018 and the GDPR (EU Regulation 2016/679).
Silvia Pascalis
Timeline
Car Rental Agent
Only Sardinia Autonoleggio Srl
02.2022 - Current
Reservation Agent & Dresscode Manager
Motel One Köln-Neumarkt
10.2018 - 01.2022
Front Office Agent
Motel One Köln-Waidmarkt
11.2015 - 10.2018
Receptionist
Hotel Rocce Sarde
04.2015 - 04.2015
Receptionist
Hotel Rocce Sarde
04.2014 - 10.2014
Receptionist
Parc Hotel Posta
01.2014 - 04.2014
English Language Teacher (CIGS Training Course)
Promoform, Training Agency
12.2012 - 03.2013
English Language Teacher (CIGS Training Course)
IFOLD, Training Institute
11.2012 - 01.2013
Front Desk Receptionist
Resort Le Dune, Delphina Group
05.2012 - 09.2012
Front Desk Receptionist
Resort Le Dune, Delphina Group
05.2011 - 09.2011
Administrative Assistant
Systaic AG
10.2010 - 03.2011
Teacher of English Language & Literature
Istituto Statale Magistrale E. D'Arborea
07.2010 - 08.2010
English and German Language Assistant
Liceo Scientifico Marconi
11.2009 - 12.2009
High School Diploma - Scientific Curriculum
Liceo Scientifico Marconi
Bachelor's Degree - Foreign Languages for Linguistic Mediation
University of Cagliari
Master's Degree - Literary Translation
University of Cagliari
24 ECTS Training Course - Anthropological, Psycho-Pedagogical & Didactic Disciplines
University of Cagliari