Silvia Rocca

• Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
• Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
• Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
• Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

On the occasion of the Anti Covid-19 vaccination campaign, the "Fabbrica del Vapore Hub" was opened and I was selected as contact person\manager managing all administrative aspects, starting from contributing with ideas and improvements regarding the workstations of the administrative staff . Updates on new rules to be implemented. Activity monitoring, in numbers and statistics and related daily feedback. Coordination of administrative staff through shifts, presences, absences. Coordination of the civil protection volunteer corps. Coordination of the correct carrying out of vaccination activities according to regional and national regulations. Telephone and email support in presence and remotely. Resolution of various problems.

• Management of agendas and reservations for specialist medical visits according to regional regulations;
• Payment acceptance and management;
• Problem solving;
• Answering any questions, taking care of and resolving problems or redirecting them to the appropriate personnel to ensure complete customer satisfaction.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
• Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
• Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Greeted incoming customers and provided reliable, friendly customer service.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
• Managed long lines of customers during peak times while maintaining professionalism under pressure.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Packaged bagels, muffins and other food items for customer purchase.
• Promoted additional items with beverages, increasing store sales.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.