Silvia Scanu
Athens
Overview
20
20
years of professional experience
Work History
Front Office Manager
Hotel Rice Beach Sardinia
02.2023 - 11.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
HR Assistant
Teleperformance
12.2019 - 01.2023
- Operational support for personnel recruitment, selection, and administrative management activities
- Planning of training and continuing education courses and enrollment management
- Conducting telephone, video conference or live interviews
- Creating and validating recruitment ads and activating recruitment channels
- Review of documents of employment, change of terms, or termination of employment
- Screening of candidates' resumes and checking of listed credentials
- Constant and accurate creation and updating of employee files
- Management of assigned activities with full autonomy due to accrued skills.
Property Manager
Medarco International LTD
01.2017 - 12.2019
- Coordination of gardening, cleaning and outdoor care services for managed properties
- Calculation and collection of condominium expenses and coordination of facility maintenance and management activities
- Verification of compliance with contractual clauses and rules established by internal regulations
- Consulting and collaboration in the evaluation of real estate investments
- Definition and possible negotiation of lease terms for newly acquired properties
- Conducting meetings, checking references and documentation provided by prospective tenants
- Organization of ordinary and extraordinary maintenance and renovation projects for buildings
- Administration of property-related budgets, invoice review, and cost tracking
- Supervision and refinement of the work of team members and in an effort to promote efficiency and achieve desired results.
Front office receptionist
Rice Beach Village
05.2019 - 11.2019
- Filtering of incoming calls and transfer of calls to appropriate offices
- Reception of incoming visitors and customers, record keeping, and issuance of temporary badges
- Resolution of issues or complaints from customers
- Registration of visitors and supervision of reception areas
- Preparation of copies of documents, faxing, and file management
- Responding to any questions, taking charge of and resolving problems or redirecting them to appropriate personnel to ensure complete customer satisfaction
- Professional drafting of notes, letters and marketing materials in order to best support business objectives
- Coordinating travel and accommodations for staff and visitors including arranging vouchers, appointments, and transportation.
Front office secretary
Easy P-A
01.2016 - 04.2017
- Management of incoming and outgoing mail
- Sorting of paper and electronic correspondence
- Appointment making and scheduling for referring professionals
- Issuing administrative documents and handling related payments
- Constant optimization of processes and procedures in the performance of one's duties
- Drafting of internal and external company communications
- Paper and/or electronic filing of files and documents
- Handling of all secretarial and reception activities both internal and external to the company
- Drafting and sending official internal and external communications
- Transcription of documents, word processing and formatting
- Processing and processing paperwork, filing documentation, and general services support
- Appointment schedule organization and meeting room management.
Customer service manager
Eis Gelato Amore Mio Eissalon Ihn. Bruno Cicciu
03.2014 - 10.2015
- Improving brand reputation by establishing targeted communication strategies
- Customer service team training, supervision, and performance evaluation
- Staff coordination, defining roles, workloads, and managing rostering
- Supporting the selection of new operators and preparing insertion plans
- Creating a motivating and challenging work environment with high employee commitment
- Development and testing of alternative models and processing methods to assess their feasibility, effects on operating conditions, possible new applications as well as any need for modification
- Extreme attention to current regulations and supervision of audits in order to verify effective adherence to the protocol
- Support high-level decision making and strategic planning by establishing productive relationships with management and playing a key role in advocating for personnel issues.
Sales manager
Bonu Group Srl - Cagliari-Elmas Airport
05.2010 - 12.2013
- Ongoing training and professional development of the sales team
- Analysis of sales reports to evaluate performance and business trends
- Management of business relationships with key customers
- Management of negotiations with business partners
- Defining the business plan, assigning goals, and implementing corrective strategies
- Development of strategic business partnerships for sales network expansion and new customer acquisition
- Forecast analysis, trend monitoring and identification of business opportunities across the country
- Achieving defined sales volumes by making business proposals within the constraints set by management
- Setting weekly, monthly, quarterly and annual goals that are realistic and achievable
- Analyzing data and preparing daily sales reports
- Assisting staff in solving any customer problems
- Developing and maintaining relationships with important customers.
Front office secretary
Rice Beach Village
03.2009 - 10.2009
- Room reservations following availability check
- Careful and professional management of reception operations
- Sorting of paper and electronic correspondence
- Assigning rooms to clients, handing over keys and processing registration procedures
- Entry management, reception and visitor badge preparation
- Support in office activities including photocopying, faxing and filing of documents
- Document transcription, word processing and formatting
- Handling and sorting phone calls, e-mails, and paper mail
- Cataloging, organizing and archiving documentation.
Administrative secretary
Birds Ltd.
05.2004 - 07.2007
- Responsibility for all business administrative activities
- Ensuring full compliance with deadlines set by management
- Manager's schedule planning, travel arrangements, and appointment management
- Supporting the organization of online or in-person meetings and gatherings
- Complete supervision of the switchboard, front desk, and secretary's office
- Autonomous management of all communications, both electronic and paper
- Support in managing the administrative activities of the company
- Organization and updating of the schedule
- Handling and sorting phone calls, e-mails, and paper mail
- Support in active and passive billing and payment management
- Cataloging, organizing and archiving documentation.
Education
Bachelor's Degree: Language Mediation -
University of Cagliari
Diploma: Languages -
Calasanzio European Language High School
NLP (Neuro-Linguistic programming) -
The Mind of the Child - Rome
Skills
- Goal orientation
- Skillful use of computer tools
- Communication and interpersonal skills
- Aptitude for problem solving
- Negotiation skills
- Analytical skills
- Planning and organizational skills
- Active listening skills
- Dynamic and proactive approach
- File and records management
- Resource planning
- Employee relations
- Organizational development
- Staff recruitment
- Pre-hire screening
- Identifying potential candidates
- Training and development
- Experienced
Accomplishments
- Hr Specialist Apple, Pireas, Athens (Greece) - Manage, develop and support employees within the organization - Handle the issues, policies and processed related to people, such as recruiting and hiring staff, training and developing employees and managing performance, compensation and benefits - Dec 2019 - Mar 2023
- Receptionist Rice Beach Village, Villasimius - Customer service - Customer data management - Invoicing - Mar 2019 - Oct 2019
- Property Manager Medarco Internation LTD, Malta - Estate Manager (home vacation, villas in Malta and Sardinia) - Security monitoring - Supervising responsibilities - Knowledge of Landlord-Tenant law - Responsible for managing budget and maintenance work records - Coordinating, collecting and reporting regularly reports - Handling complaints and dealing with evictions - Apr 2017 - Present
- Telesales Executive Easy P-A, Birkirkara (Malta) - Daily consultant to the PA Customer support - Training and consultant for software and seminars - Work experience - Apr 2016 - Apr 2017
- Customer Service Eis Gelato Amore Mio Eissalon Ihn Bruno Cicciu, Achern (Germany) - Staff supervisor - Labor organization - Problem solving and daily reports - Schedule organization - Mar 2014 - Oct 2015
- Sales clerk Bonu Group s.r.l, Cagliari Airport Elmas - Customer Service - Suppliers management - Sales - Inventory - Stock orders - Invoicing - May 2010 - Dec 2013
- Receptionist Rice Beach Village, Villasimius - Customer service - Customer data management - Invoicing - Mar 2009 - Oct 2009
- Administrative secretary Birds s.r.l., Sanluri - Administration on customer data - Managing several stores in Medio Campidano ares - Course in window dressing and setting up storefronts - May 2004 - Jul 2007!
Languages
Italian
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
French
Upper intermediate (B2)
Data Processing Consent
I authorize the processing of personal data contained in my CV pursuant to Article 13 of Legislative Decree 196/2003 and Article 13 of EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data
Hobbies and Interests
- Interior Design and 3d rendering
- Writing
Timeline
Front Office Manager
Hotel Rice Beach Sardinia
02.2023 - 11.2023
HR Assistant
Teleperformance
12.2019 - 01.2023
Front office receptionist
Rice Beach Village
05.2019 - 11.2019
Property Manager
Medarco International LTD
01.2017 - 12.2019
Front office secretary
Easy P-A
01.2016 - 04.2017
Customer service manager
Eis Gelato Amore Mio Eissalon Ihn. Bruno Cicciu
03.2014 - 10.2015
Sales manager
Bonu Group Srl - Cagliari-Elmas Airport
05.2010 - 12.2013
Front office secretary
Rice Beach Village
03.2009 - 10.2009
Administrative secretary
Birds Ltd.
05.2004 - 07.2007
Bachelor's Degree: Language Mediation -
University of Cagliari
Diploma: Languages -
Calasanzio European Language High School
NLP (Neuro-Linguistic programming) -
The Mind of the Child - Rome
Similar Profiles
MONICA MANCOSUMONICA MANCOSU
Financial Controller - Chief Administration at Proma srl Hotel Doubetree By Hilton - Hotel Dp Olbia SardiniaFinancial Controller - Chief Administration at Proma srl Hotel Doubetree By Hilton - Hotel Dp Olbia Sardinia
Maria FurlanMaria Furlan
Server at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FLServer at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FL
Carla MeleCarla Mele
Front Office Secretary at Sardinia Cruise & Charter Snc, Cala GononeFront Office Secretary at Sardinia Cruise & Charter Snc, Cala Gonone
Manuel Padilla-MolinaManuel Padilla-Molina
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants
Nazaree AveryNazaree Avery
Manager at The Classic CenterManager at The Classic Center