Silvia Tomboleoni
Bologna
Summary
Senior healthcare executive with 15+ years of experience leading complex healthcare organisations across hospital, outpatient, and insurance systems in Europe and the US. Proven track record in strategic execution, operational transformation, and financial performance improvement within multi-site healthcare environments.
Experienced in aligning clinical excellence with financial sustainability, leading large multidisciplinary teams, and building strong partnerships across healthcare ecosystems. Recognised for delivering patient-centred service models, organisational integration, and governance-driven performance.
Brings international leadership perspective and deep expertise in hospital operations, network strategy, and stakeholder management at executive level.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head of Insurance Network Credentialing
UniSalute (Unipol Group)
Bologna
06.2022 - Current
Lead national network strategy and operations for Italy’s largest health insurance provider, overseeing integration between clinical delivery, cost management, and service quality.
Key achievements:
- Led organisational redesign of credentialing and network operations, improving alignment between clinical quality and cost efficiency
- Delivered significant reduction in claims expenditure while maintaining nationwide service coverage and quality standards
- Introduced governance frameworks and audit processes to strengthen compliance and performance monitoring
- Managed and developed a team of 20 FTEs within a complex, multi-stakeholder environment
Director of Outpatient Services
KOS Group
Macerata
06.2021 - 06.2022
Directed a network of 5 outpatient centres, leading growth strategy, operational integration, and service expansion.
Key achievements:
- Led startup and scale-up of new clinical services, expanding diagnostic and outpatient offerings
- Strengthened financial performance through cost/revenue monitoring and service optimisation
- Built strategic partnerships with insurers and corporate clients
- Ensured compliance with regional healthcare regulations and quality standards
- Drove patient experience improvements through operational redesign
Outpatient Operations Manager
Humanitas Cellini
Turin
10.2017 - 06.2021
Managed outpatient services within a leading private hospital, overseeing operations, planning, and service delivery.
Key achievements:
- Managed daily hospital operations, including scheduling, capacity planning, and patient flow
- Oversaw budget planning (public & private) and performance monitoring
- Reduced waiting lists and improved service efficiency and throughput
- Supported HR strategy, recruitment, and staff development
- Led digital and IT transformation initiatives to enhance operational performance
Chief Operating Officer
G.E.B. Medical Management
New York, USA
01.2010 - 09.2015
Led operations of a multispecialty medical organisation, managing providers, facilities, and strategic projects.
Key achievements:
- Directed end-to-end operations, including clinical, administrative, and financial processes
- Implemented EMR systems and operational transformation projects
- Led facility expansion and relocation projects
- Established clinical governance protocols (including surgical suite certification)
- Managed multidisciplinary teams and improved patient experience and operational efficiency
Corporate Banking Portfolio Manager
UniCredit
Macerata
06.2006 - 12.2009
Managed corporate client portfolios (€3–30M revenue), focusing on financial structuring, risk management, and client relationships.
Education
Certificate of Higher Education - Lean Six Sigma - Green Belt
Crossnova Academy
Bologna, BO01-2025
Master of Business Administration - Finance, Banking & Insurance
Polytechnic University of Marche
Ancona, AN01-2006
Bachelor of Business Administration - Business Administratio
Polytechnic University of Marche
Ancona, AN01-2003
Skills
- Healthcare Executive Leadership
- Strategy Implementation & Transformation
- Hospital Operations & Performance Management
- Financial Governance & Budget Accountability
- Stakeholder Engagement (Board, Executives, Regulators)
- Organisational Alignment & Culture Development
- Clinical Service Optimisation
- Network Integration & Partnerships
- Quality of Care & Patient Experience
- Corporate Governance & Compliance
Languages
English
Proficient
C2
French
Proficient
C2
Spanish
Intermediate
B1
German
Elementary
A2
Certification
- Lean Six Sigma - Green Belt
Accomplishments
- Led national healthcare network transformation in leading Italian insurer
- Delivered cost reduction initiatives while expanding service coverage
- Managed international healthcare operations (US & Italy)
Hobbies and interests
Cooking, international travel, cultural initiatives, volunteer coordination
Additional Information
- International professional experience (Italy, USA)
- Strong intercultural communication skills and adaptability to complex environments
- Leadership of teams up to 25+ staff across healthcare settings
- Strong commitment to service excellence and patient-centred care
- Volunteer leadership experience managing large-scale nonprofit operations
Timeline
Head of Insurance Network Credentialing
UniSalute (Unipol Group)
06.2022 - Current
Director of Outpatient Services
KOS Group
06.2021 - 06.2022
Outpatient Operations Manager
Humanitas Cellini
10.2017 - 06.2021
Chief Operating Officer
G.E.B. Medical Management
01.2010 - 09.2015
Corporate Banking Portfolio Manager
UniCredit
06.2006 - 12.2009
Certificate of Higher Education - Lean Six Sigma - Green Belt
Crossnova Academy
Master of Business Administration - Finance, Banking & Insurance
Polytechnic University of Marche
Bachelor of Business Administration - Business Administratio
Polytechnic University of Marche