Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Silvia Vernier

Silvia Vernier

Udine,Italy

Summary

Dynamic professional with a strong foundation in collaborative working, problem-solving, and strategic planning. Demonstrates exceptional public relations skills, effectively managing communications to enhance organisational reputation. Committed to leveraging expertise in these areas to drive impactful results and support long-term strategic goals.

Overview

7
7
years of professional experience

Work history

Communication and Fundraising Manager

Fondazione WF
Pordenone, Province of Pordenone
2022.02 - 2025.01
  • Promoted foundation’s activities through effective institutional communication.
  • Created and managed advertising campaigns on Facebook and Instagram.
  • Supported fundraising strategy with targeted content and online promotions.
  • Managed donor database, enhancing relationship management through detailed records.

Customer care assistant

Sistemevo Srl
Pordenone, Italy
2019.09 - 2022.01
  • Achieved high level of product knowledge through continuous learning.
  • Customized conversational flows based on client needs in Italian, English, and Spanish
  • Trained multilingual virtual assistants to handle support requests across three languages
  • Provided onboarding support and post-sales assistance to ensure effective platform use

Social media marketing intern

Oscard Comunicazione
Bologna, Italy
2018.07 - 2019.07
  • Formulated email marketing campaigns to foster customer loyalty.
  • Created content for newsletters and blogs
  • Analyzed digital performance (Google Analytics, social insights)
  • Monitored market and competitor trends

Education

Bachelor of Arts - Communications

Alma Mater Studiorum
/2014 - /2018

High School Diploma - Languages

Liceo Brandolini Rota
Oderzo
2014

Skills

  • Collaborative working
  • Problem-solving
  • Strategic planning
  • Public Relations

Languages

Italian
Native
English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Communication and Fundraising Manager

Fondazione WF
2022.02 - 2025.01

Customer care assistant

Sistemevo Srl
2019.09 - 2022.01

Social media marketing intern

Oscard Comunicazione
2018.07 - 2019.07

Bachelor of Arts - Communications

Alma Mater Studiorum
/2014 - /2018

High School Diploma - Languages

Liceo Brandolini Rota
Silvia Vernier