Silvia Vernier
Udine,Italy
Summary
Dynamic professional with a strong foundation in collaborative working, problem-solving, and strategic planning. Demonstrates exceptional public relations skills, effectively managing communications to enhance organisational reputation. Committed to leveraging expertise in these areas to drive impactful results and support long-term strategic goals.
Overview
7
7
years of professional experience
Work history
Communication and Fundraising Manager
Fondazione WF
Pordenone, Province of Pordenone
02.2022 - 01.2025
- Promoted foundation’s activities through effective institutional communication.
- Created and managed advertising campaigns on Facebook and Instagram.
- Supported fundraising strategy with targeted content and online promotions.
- Managed donor database, enhancing relationship management through detailed records.
Customer care assistant
Sistemevo Srl
Pordenone, Italy
09.2019 - 01.2022
- Achieved high level of product knowledge through continuous learning.
- Customized conversational flows based on client needs in Italian, English, and Spanish
- Trained multilingual virtual assistants to handle support requests across three languages
- Provided onboarding support and post-sales assistance to ensure effective platform use
Social media marketing intern
Oscard Comunicazione
Bologna, Italy
07.2018 - 07.2019
- Formulated email marketing campaigns to foster customer loyalty.
- Created content for newsletters and blogs
- Analyzed digital performance (Google Analytics, social insights)
- Monitored market and competitor trends
Education
Bachelor of Arts - Communications
Alma Mater Studiorum
/2014 - /2018
High School Diploma - Languages
Liceo Brandolini Rota
Oderzo2014
Skills
- Collaborative working
- Problem-solving
- Strategic planning
- Public Relations
Languages
Italian
Native
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Communication and Fundraising Manager
Fondazione WF
02.2022 - 01.2025
Customer care assistant
Sistemevo Srl
09.2019 - 01.2022
Social media marketing intern
Oscard Comunicazione
07.2018 - 07.2019
Bachelor of Arts - Communications
Alma Mater Studiorum
/2014 - /2018
High School Diploma - Languages
Liceo Brandolini Rota
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