Summary
Overview
Work History
Education
Skills
Languages
Contatti
Personal Information
Disclaimer
Nome e informazioni di contatto
Timeline
Generic

Silvia Zandona

Milan

Summary

Indipenden costumer service professional with hospitality and teaching experience. Fluent in English and skilled at connecting with different clients. Quick learner committed to delivering excellent guest experiences and supporting team goals

Overview

3
3
years of professional experience

Work History

Barista

Alberto Gajo, Biblio Art, Food and Drink
01.2023 - 06.2023
  • Worked indipendently in a high-traffic, international environment
  • Managed entire bar operations solo, including service, cash handling, cleaning, preparing food and drinks.
  • Maintaned efficiency during peak hours and live music events
  • Kept bar clean, stocked and welcoming at all times

Cameriera di sala e aiuto cucina

Ristorante Ispirazione
09.2022 - 01.2023
  • Managed service, kitchen prep and cash handling solo
  • Communicated with costumer in Danish and English while continuously improving language skills
  • Adapted quick to new tasks and changing costumer needs.

Insegnante di inglese privata

Stefania Giordani
09.2021 - 06.2022

Taught one-on-one lessons to students of varying ages and levels

Cameriera di sala

Ristorante Hosteria Moderna
09.2021 - 01.2022
  • Delivered elevated service in a refined, fast paced environemnt
  • Provided attentive, professional service to high end clientele.

Insegnante di inglese privata

Residenza privata
06.2021 - 08.2021
  • Adapted teaching methods to suit different learning styles

Tuttofare d'albergo

Lechnerhof Agriturismo
07.2020 - 08.2020
  • Maintained cleaniness and safety standards across hotel facilities
  • Solved problems indipendently
  • Responfed quickly to guest requests with a helpful attitude

Education

Bachelor of Science - Psychology

Università Cattolica Del Sacro Cuore
Milan, Italy
05-2026

Irish Leaving Certificate -

Sutton Park School
06.2021

Skills

  • Excellent interpersonal and communication skills
  • Able to manage tasks and problems indipendently and in teamwork if necessary
  • Experienced working and communicating across cultures
  • Naturally positive, team oriented and growth-minded
  • Strong focus on guest experience and creating connection
  • Cash handling and point of sale experience

Languages

Inglese
Avanzato
C1
Tedesco
Intermedio
B1
Italiano
Bilingual or Proficient (C2)

Contatti

12-2002

Personal Information

Driving License:

Disclaimer

Autorizzo il trattamento dei dati personali contenuti nel mio CV ex art. 13 del decreto legislativo 196/2003 e art. 13 del regolamento UE 2016/679 sulla protezione dei singoli cittadini in merito al trattamento dei dati personali

Nome e informazioni di contatto

Timeline

Barista

Alberto Gajo, Biblio Art, Food and Drink
01.2023 - 06.2023

Cameriera di sala e aiuto cucina

Ristorante Ispirazione
09.2022 - 01.2023

Insegnante di inglese privata

Stefania Giordani
09.2021 - 06.2022

Cameriera di sala

Ristorante Hosteria Moderna
09.2021 - 01.2022

Insegnante di inglese privata

Residenza privata
06.2021 - 08.2021

Tuttofare d'albergo

Lechnerhof Agriturismo
07.2020 - 08.2020

Bachelor of Science - Psychology

Università Cattolica Del Sacro Cuore

Irish Leaving Certificate -

Sutton Park School
Silvia Zandona