Simona Calamini
Firenzuola
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Assistant and Interpreter
Calamini Urbano SSRL- Estrazione e lavorazione Pietra Serena
09.2021 - 09.2023
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Communicated with clients by telephone and email to understand interpreting needs and provide best service possible.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
Commis Chef and Waitress
Restaurant "Badia Di Moscheta"
04.2020 - 10.2022
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Children's Animator
Artemisia
06.2021 - 08.2021
- Developed and implemented themes and activities for children.
Waitress
Restaurant "Da Iolanda- San Pellegrino
04.2019 - 10.2019
- Answered customers' questions, recommended items, and recorded order information.
Education
Degree - Language Interpretation And Translation
Unicollege SSML
Firenze07.2023
High School Diploma -
Liceo Linguistico Giotto Ulivi
Borgo San Lorenzo06.2020
Skills
- Public speaking
- Customer Service and Assistance
- Problem solving
- Food Running
- Dish Preparation
- Sales Expertise
- Chef Support
- Client Relationships
Languages
Inglese
Advanced (C1)
Spagnolo
Upper intermediate (B2)
Italiano
Bilingual or Proficient (C2)
Hobbies
Sailboat
Tennis
Additional Information
Driving License B
International Nautical License
Timeline
Customer Assistant and Interpreter
Calamini Urbano SSRL- Estrazione e lavorazione Pietra Serena
09.2021 - 09.2023
Children's Animator
Artemisia
06.2021 - 08.2021
Commis Chef and Waitress
Restaurant "Badia Di Moscheta"
04.2020 - 10.2022
Waitress
Restaurant "Da Iolanda- San Pellegrino
04.2019 - 10.2019
Degree - Language Interpretation And Translation
Unicollege SSML
High School Diploma -
Liceo Linguistico Giotto Ulivi
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