Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Simona Dimitrovska

Simona Dimitrovska

Busalla, GE, Italy

Summary

Proficent in cutomer care and account management.

Enthusiastic and hard working person with multitasking capabilities.

My passion is public communication and customer satisfaction.

I love to explore and currently eager to learn and focused on marketing advertising and human resources.

Overview

1
1
Certification

Work History

Account Manager

Trend Corporate
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Informed customers of promotions to increase sales productivity and volume.

Hotel Admin Coordinator

Carnival Cruise Line
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Sales Assistant

Bargain Beachwear
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

Education

Digital HR -

Academia Domani

Digital Marketing -

Brainster Macedonia

Bachelor of Science - Electronic Business

University of Economics
Skopje
03.2012

Skills

  • Customer Service
  • Account Management
  • Billing in Xero system
  • Basics of SAP
  • SEO basics
  • Meta campaigns
  • Team Training
  • Employee Mentoring
  • Customer Needs Assessment

Languages

English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Croatian
Advanced (C1)
Bulgarian
Upper intermediate (B2)
Macedonian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Certification

  • Certified Digital Marketer
  • Certified Digital HR
  • Certified Basics of Human Resources
  • Certified Enlgish Course DA Intermediate

Timeline

Account Manager

Trend Corporate

Hotel Admin Coordinator

Carnival Cruise Line

Sales Assistant

Bargain Beachwear

Digital HR -

Academia Domani

Digital Marketing -

Brainster Macedonia

Bachelor of Science - Electronic Business

University of Economics

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Simona Dimitrovska