Simona Fabiani

A.I.B All Insurance Broker

06.2019 - 06.2021

Customer Service and Front Office
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Resolved financial discrepancies and customer Insurance Policy issues with timely attention.
Coordinated with Administrative Department in Headquarter to facilitate timely payments.
Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Implemented and maintained internal controls to protect financial assets.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.

Foedus Broker srl

07.2013 - 06.2019

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Generali Italia Spa - 134 Lucca San Concordio agency

03.2009 - 07.2013

Provided clerical support to agency employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Routed business correspondence, documents, and messages to correct departments and staff members.
Kept reception area clean and neat to give visitors positive first impression.
Interacted with customers by phone, email, or in-person to provide information.
Claims Administrative Account
Bank product sales account

Cardia Travels Sas

01.2004 - 03.2009

Built personal relationships with guests to promote positive experiences.
Researched information on Lucca to provide accurate, detailed tours.
Collected and deposited payments from guests.
Guided groups of up to 20 people on scheduled tours.
Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Worked closely with management staff to create new and lucrative tours.
Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Informed tour members of safety risks associated with attractions, confirming customer security.
Assisted tour members with luggage, bags and maps while handling other helpful tasks.

Menconi Parquet

01.2001 - 01.2004

Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Managed daily data entry and kept clerical information accurate and up-to-date.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Utilized office management software to record and track customer information.
Compiled and analyzed data to produce reports.

Summary