Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Simona Lapelosa

Simona Lapelosa

Trecate

Summary

Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Warehouse Operator

Amazon ITA
Agognate
05.2022 - Current
  • Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
  • Improved warehouse efficiency by implementing new inventory management systems and procedures.
  • Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
  • Developed strong relationships with vendors, ensuring timely delivery of products and efficient resolution of any issues that arose.
  • Helped train new employees in safe practices and warehouse procedures.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Tested associates to assess progress and adapted learning plans in alignment with performance.
  • Optimized learning plans based on student performance and feedback.
  • Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
  • Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
  • Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Handled escalated calls professionally, working diligently to find suitable resolutions that satisfied both parties involved.
  • Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
  • Gathered and designed technical specifications to solve customer needs.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Supported and developed processes and systems to facilitate quick responses to customers.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

English

Berlitz
Novara

High School of Human Science
Novara

It Essential -

Cisco Networking Accademy
Bergamo
04.2024

Human Resource Specialist -

Career Consulting Center
Milan
12.2023

Skills

  • Warehouse Safety
  • Strong Communication Skills
  • Ability to motivate associates
  • Collaborative Team Player
  • Problem-Solving
  • Conflict Resolution
  • Team Collaboration
  • Diversity and Inclusion
  • Problem Analysis
  • Assertiveness
  • Data Interpretation
  • Problem Identification
  • Creative solutions
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Customer Service
  • Computer Skills
  • Problem Resolution
  • Microsoft Office
  • Data Entry
  • Work Prioritization
  • MS Office
  • Employee Coaching

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Warehouse Operator

Amazon ITA
05.2022 - Current

English

Berlitz

High School of Human Science

It Essential -

Cisco Networking Accademy

Human Resource Specialist -

Career Consulting Center
Simona Lapelosa