SIMONA PELLEGRINI

• Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
• Coordinated accommodations for crew and tour transportation between destinations.
• Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
• Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
• Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
• Utilized social media platforms effectively for promotion and engagement with potential customers, increasing brand awareness within target markets.
• Managed complex logistics for international tours, including securing visas, accommodations, transportation, and local guides.
• Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
• Strategically planned and executed group transportation to minimize delays and maximize time spent exploring destinations.
• Anticipated problems with meeting tour deadlines and developed alternative plans.
• Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
• Evaluated guest feedback after each tour to identify opportunities for improvement and implemented changes as needed.
• Collaborated with marketing team to create enticing promotional materials that increased bookings and generated interest in new offerings.
• Sustained friendly, courteous communications with visitors throughout each tour.
• Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
• Built personal relationships with guests to promote positive experiences.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

• Ensured accurate documentation for import shipments, resulting in smoother custom clearance procedures.
• Reduced shipment delays with effective communication between carriers, clients, and customs brokers.
• Calculated duty and taxes accurately for each import shipment, avoiding discrepancies and potential fines from regulatory authorities.
• Enhanced operational efficiency by proactively identifying potential bottlenecks and implementing appropriate solutions.
• Improved data accuracy by implementing a thorough system of checks during the documentation process.
• Collaborated with team members to develop efficient operational strategies, enhancing client satisfaction rates.
• Leveraged strong negotiation skills to secure favorable shipping terms with vendors and other third-party service providers.
• Prepared detailed reports on air import activities for management review, identifying areas of improvement and potential growth opportunities.

Company realized and sold maps. I was incharged of controlling customers orders and shipping them.

• Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
• Ensured compliance with international trade regulations, mitigating risk of penalties and fines.
• Reduced shipment delays through meticulous documentation and proactive communication with carriers.
• Coordinated cross-functional teams to expedite shipments and resolve any issues promptly.

• Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
• Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
• Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
• Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
• Handled confidential information with discretion, protecting sensitive data related to both employees and customers.

• Reduced costs for transportation and storage by negotiating favorable rates with freight forwarders and warehouse providers.
• Safeguarded against potential legal issues by verifying that imported products met all necessary safety standards and certifications before shipping.
• Coordinated with sales and marketing teams to ensure accurate product information was communicated to customers, including country of origin and compliance certifications.
• Assisted in risk management strategy development by analyzing historical data on supplier performance.
• Expedited shipment arrivals by closely monitoring progress and addressing delays promptly.
• Boosted efficiency in the import process by streamlining documentation and communication procedures.

• Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
• Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
• Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
• Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
• Contributed to team efficiency by providing administrative support to various departments when needed.
• Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.