Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress
Simona Slavazza

Simona Slavazza

Casorezzo

Summary

Offering strong communication skills and natural ability to connect with people, eager to learn and develop in aviation environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in the flight attendant role.

Overview

8
8
years of professional experience

Work History

Waitress

Gelateria "Villa Litta"
03.2024 - 09.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Salesperson

Primark
04.2021 - 06.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Waitress Trainee

Neckarstrand
06.2017 - 09.2017
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Bartender

Costa Coffee
06.2016 - 09.2016

Order handling, customer service

  • Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.

Education

Master's Degree - Modern Languages

Università Degli Studi Dell'Insubria
Como, Italy
03-2025

Bachelor's Degree - Intercultural And Interlinguistical Mediation

Università Degli Studi Dell'Insubria
Como, Italy
02-2023

Foreign Languages Education

Language High School "Claudio Cavalleri"
Parabiago, Italy
06-2019

Skills

  • Customer service
  • Strong work ethic
  • Leadership qualities
  • Team collaboration
  • Reliability and punctuality
  • Public speaking
  • Multilingual proficiency
  • Strong multitasking

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
French
Upper intermediate (B2)

Timeline

Waitress

Gelateria "Villa Litta"
03.2024 - 09.2024

Salesperson

Primark
04.2021 - 06.2021

Waitress Trainee

Neckarstrand
06.2017 - 09.2017

Bartender

Costa Coffee
06.2016 - 09.2016

Master's Degree - Modern Languages

Università Degli Studi Dell'Insubria

Bachelor's Degree - Intercultural And Interlinguistical Mediation

Università Degli Studi Dell'Insubria

Foreign Languages Education

Language High School "Claudio Cavalleri"
Simona Slavazza