Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simona Torcisi

Simona Torcisi

Brugherio

Summary

Proven track record in enhancing customer satisfaction and streamlining logistics at Labelpack Manufacturing S.r.l, showcasing strong communication and complex problem-solving skills. Excelled in high-stress environments, fostering long-term loyalty and improving operational efficiency. Demonstrated expertise in customer service and logistical coordination, significantly contributing to team cohesion and client retention.

Overview

16
16
years of professional experience

Work History

Sales Assistant and Logistic

Labelpack Manufacturing S.r.l
04.2015 - 09.2024
  • Make offers of spare parts or consumables for the machines we produce
  • Order entry in the company management software (Lyra and Stratega/Trend - Italian software) in italian and english language
  • Follow the customer from the negotiation to the shipment of the goods
  • Make national and international shipment document (also extra Cee) until the delivery to the customer
  • Front office and general secretarial activities
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.

Real Estate Agent

Bankasa Real Magic S.a.s.
01.2013 - 04.2014
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Organized open houses that showcased properties effectively, leading to increased interest and offers.
  • Coordinated appointments to show tenants and buyers prospective homes.

Accounting Office Employee

Sturaro Ammendola & Associati S.a.s
12.2009 - 01.2012
  • Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
  • Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
  • Small accountancy.
  • Carrying out procedures at the Revenue Agency and other tax offices
  • Informed and supported business leaders through consistent communication and administrative support duties.

Legal Office Secretary

Studio Triberti Colombo & Associati
07.2008 - 12.2009
  • Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
  • Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed filing system, entered data and completed other clerical tasks.

Education

High School Diploma -

Istituto Tecnico Commerciale Leonardo Da Vinci
Cologno Monzese, Italy
07.2008

Skills

  • Complex Problem-Solving
  • Goal-Oriented
  • Customer Needs Assessment
  • Customer Service
  • Strong Communication and Interpersonal Skills

Languages

English
Intermediate (B1)
French
Elementary (A2)
Spanish
Elementary (A2)

Timeline

Sales Assistant and Logistic

Labelpack Manufacturing S.r.l
04.2015 - 09.2024

Real Estate Agent

Bankasa Real Magic S.a.s.
01.2013 - 04.2014

Accounting Office Employee

Sturaro Ammendola & Associati S.a.s
12.2009 - 01.2012

Legal Office Secretary

Studio Triberti Colombo & Associati
07.2008 - 12.2009

High School Diploma -

Istituto Tecnico Commerciale Leonardo Da Vinci

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Simona Torcisi