Simone D'Agostino

• Manage inbound and outbound calls, responding to Amazon employees inquiries related to policies, benefits, attendance and payroll.
• Aided in the resolution of employee grievances, fostering a healthier workplace culture.
• Prepared personnel files, keeping all employee records up-to-date.
• Supported new hires during onboarding process, helping them settle into roles faster.
• Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
• Managed difficult situations for positive outcomes.
• Improved customer satisfaction by addressing and resolving complaints swiftly.

• Liaised with ground staff for accurate luggage handling resulting in fewer misplaced baggage incidents.
• Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
• Administered child-friendly entertainment activities during long-haul flights keeping younger flyers engaged.
• Checked emergency equipment regularly for functioning readiness in case of an incident.
• Delivered exemplary customer service, enhanced company reputation.

*Contract terminated due to COVID emergency.

• Conducted regular meetings with staff; communicated updates and received feedback.
• Planned menu changes seasonally for fresh dining options throughout the year.
• Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
• Managed daily operations for smooth restaurant functioning.
• Facilitated table settings and arrangement for optimal space utilisation.
• Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.