SIMONE DIDEO
Francavilla al Mare
Summary
Proactive wine-specialized waiter with a deep understanding of Mediterranean cuisine and the perfect wine pairings to complement it. Leveraging Italian background, brings a wealth of knowledge in flavors and regional culinary traditions. Adept at managing various situations within the restaurant, consistently maintains a positive and team-oriented attitude.
Overview
10
10
years of professional experience
Work History
Direttore Sala,Mâitre
Il Clemente Ristorante
01.2025 - 07.2025
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Direttore E Proprietario
Ristorante Da Stefano
09.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Restaurant Manager
Lido Siesta Francavilla al Mare
06.2023 - 10.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Cameriere
Urban Brewing
02.2023 - 06.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Consulenza Ristorativa
Banchina Sud
01.2019 - 01.2023
- Occasional waiter on peak working days
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Cameriere Specializzato / Maître,Owner
Ristorante Da Stefano
01.2016 - 01.2023
- Dining room staff's coordinator, organisation of the room layout, wine-specialised waiter, selection of the wine pairing, events manager.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Restaurant Manager
Baia delle Sirene
05.2022 - 09.2022
- Running a temporary restaurant during the summer months: organisation of kitchen and dining room staff, accounting of the premises, events management, choice of drinks (beer and wine).
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Specialised sommelier course -
Associazione Italiana Sommelier (AIS)
01.2019
Sciences High School - undefined
Galileo Galilei Sciences High School
01.2016
Skills
- Flexibility and availability
- Problem solving
- Sales aptitude
- Order and cleanliness
- Dealing with customers
- Safe food handling
- Banquet coordination
- Exceptional communication
- Increasing sales
- Team management
- Brand promotion
- Multitasking skills
- Efficient scheduling
LANGUAGES
Italian - Native speaker
English - Basic
Spanish - Basic
Timeline
Direttore Sala,Mâitre
Il Clemente Ristorante
01.2025 - 07.2025
Direttore E Proprietario
Ristorante Da Stefano
09.2023 - 12.2024
Restaurant Manager
Lido Siesta Francavilla al Mare
06.2023 - 10.2023
Cameriere
Urban Brewing
02.2023 - 06.2023
Restaurant Manager
Baia delle Sirene
05.2022 - 09.2022
Consulenza Ristorativa
Banchina Sud
01.2019 - 01.2023
Cameriere Specializzato / Maître,Owner
Ristorante Da Stefano
01.2016 - 01.2023
Sciences High School - undefined
Galileo Galilei Sciences High School
Specialised sommelier course -
Associazione Italiana Sommelier (AIS)
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