SIMONE IZZO
Quarto
Summary
Results driven with good analytical, presentation and interpersonal skills. Detail oriented and motivated to drive projects as a part of a dynamic team. Experienced at juggling multiple tasks at once. Always ready to step out of my comfort zone, developing new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Process Analyst
BIP
03.2024 - Current
- Built new digital processes dealing with CRM, billing and credit for major clients operating in the energy and banking sectors, using BPMN mapping tools.
- Conducted validation tests (UAT and external integrations) to verify the consistency of what was established and designed with the client's needs and expectations.
- Established a strong relationship with the client, conducting interviews, collecting requirements and transforming needs into operational business solutions.
- Carried out a monitoring activity of project progress KPIs.
Project Manager, Training
SEE Consulting
12.2021 - 01.2023
- Collaborated on three training and consulting projects focused on lead generation, Customer Lifetime Value (CLV) enhancement and Customer Experience for clients including Sky Italy and Randstad, providing support to the Project Owner.
- Gained hands-on experience in digital marketing, including strategy development and customer engagement approaches.
- Established clear lines of communication among team members, leading presentations to training classes.
Education
MBA - Economics/Business Administration
Università Degli Studi Di Napoli Federico II
Naples, Italy03-2024
BBA - Economics/Business Administration
Università Degli Studi Di Napoli Federico II
Naples, Italy12-2020
Skills
- Problem solving
- Analytical thinking
- Time management
- Team-working
- Good communication
- Workflow analysis
- BPMN tools
- Data analysis
- Proficiency with Office
Certification
- Business Analytics with Excel: Elementary to Advanced by The Johns Hopkins University
- AI For Everyone by Deeplearning.ai
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Business Process Analyst
BIP
03.2024 - Current
Project Manager, Training
SEE Consulting
12.2021 - 01.2023
MBA - Economics/Business Administration
Università Degli Studi Di Napoli Federico II
BBA - Economics/Business Administration
Università Degli Studi Di Napoli Federico II
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