Siri Borsa
Lennox Head
Summary
Experienced professional with a strong background in travel, customer service, and accounts administration within tourism and hospitality sectors. Demonstrates exceptional communication and organizational skills, effectively managing multiple tasks while maintaining a focus on client satisfaction. Known for a proactive approach and ability to work collaboratively or independently. Aiming to apply these skills in a Personal Assistant or Administrative Support role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SELF EMPLOYED TRAVEL AGENT
Progetto Australia - Your tailor-made trip in Australia, New Zealand & Pacific Islands
Lennox Head
09.2024 - Current
- Building up a custom travel itinerary from the beginning to the end
- Preparing and proving quotes
- Booking all the services, such as accommodation, rental transportation, flights, tours, transfers, etc.
- Providing information and useful travel/holiday material to the customers
- Assisting customers during their travel in Australia
- Follow up on customers' feedback and complaints.
- General administration tasks
- Managing payments
TRUST ACCOUNT ADMINISTRATOR and ACCOUNTS PAYABLE ASSISTANCE
Alloggio Groupp - Formal A Perfect Stay
Newcastle
07.2022 - 06.2024
- Company Overview: Holiday Letting Accommodation
- Manage obligations to suppliers, customers and third-party vendors
- Run End of Month process
- Process bank deposits and refund
- Reconcile financial statements
- Prepare, send and store invoices
- Contact clients and send reminders to ensure timely payments
- Identify and address discrepancies
- Report on the status of accounts payable and receivable
- Update internal accounting databases and spreadsheets
- Holiday Letting Accommodation
RESERVATION MANAGER
A Perfect Stay - Holiday Letting Accommodation
Byron Bay
10.2020 - 07.2022
- Coordinate the reservation team members, making sure all the bookings are processed and completed, managing all guest issues ensuring prompt response to all queries, Supporting the team in answering all incoming calls, and managing all online inquiries.
- Collaborate with the marketing team to ensure all the team members are aware of the last deals and promotions ensuring all revenue management guidelines are followed.
- Training new sales and customer service team members and recommending strategies to increase revenue.
- Liaise with the rates manager ensuring all the reservation team targets are reached.
- Collaborate with the property manager and client's services team for relocations and the guest's management after the sale.
- Process time logs for all payrolls.
- Processing and chasing payments, bonds, refunds, and credits.
- Liaise with creditors and owners to provide invoices, end-of-month statements, property charges, and credits.
- Collaborate with the marketing and the client services team to complete the new properties onboarding projects.
CARER
Baptistcare NSW & ACT - Maranoa Centre
Alstonville
04.2020 - 10.2020
- Assisting the 'well-being' manager and coordinator with the COVID19 program visits
- Delivering impeccable customer service to the resident's families and customer care to the residents
- Completing feedback reports and follow up with the manager and the supervisors.
- Assisting and helping senior staff with the daily life of the residents
TRAVEL CONSULTANT
Byron Bay Visitor Centre
Byron Bay
04.2019 - 03.2020
- Delivering excellent customer service
- Providing information and booking of local tours and major Australian tourist destinations
- Checking availability and booking accommodation, local buses, airport shuttles, and other transportation, such as trains, rent a car and camper van.
- Looking after the merchandising and all the tourist brochures, flyers, and maps for sale, pricing and restocking them, calling suppliers for reordering
- Maintaining a relationship with customers and suppliers, replying to emails and phone calls
- Cash and EFTPOS handling, end-of-the-day cashout, general banking transactions, and record
SELF EMPLOYED TRAVEL AGENT
Progetto Australia - Your tailor-made trip in Australia, New Zealand & Pacific Islands
Brisbane
04.2016 - 02.2020
- Building up a custom travel itinerary from the beginning to the end
- Preparing and proving quotes
- Booking all the services, such as accommodation, rental transportation, flights, tours, transfers, etc.
- Providing information and useful travel/holiday material to the customers
- Assisting customers during their travel in Australia
- Follow up on customers' feedback and complaints.
- General administration tasks
- Managing payments
- Daily managing and maintenance of the Facebook Page and Instagram and the blog session of the website
SALES REPRESENTATIVE
Cipriano Italian Home Design
Byron Bay
02.2019 - 09.2019
- Informing customers about our company, our products, what we have in stock, and what we can order from overseas.
- Handling customer inquiries in person, over the phone, and by email
- Providing accurate price quotes and estimates with 3D designs if required.
- Completing sales and setting up delivery for customers
- Informing new and recent customers of upcoming promotions and specials, post-sell follow-up.
- Establishing an efficient customer database, sharing customers' information with colleagues
- Daily managing and maintenance of social networks and other marketing strategies such as creating newsletters or preparing the next promotional campaign.
FRONT OF HOUSE SUPERVISOR
Quattro Classic
Lennox Head
11.2015 - 11.2018
- Setting up the restaurant area: preparing the venue for functions and bookings
- Greeting and acknowledging customers for their reserved tables and sitting them at the available ones.
- Taking phone and in-person orders and reservation inquiries
- Handling cash and POS systems
- Delivering training to the new staff
FINANCIAL ADMINISTRATION OFFICER
D-Marka S.r.L.
Florence
09.2010 - 01.2014
- Managing appointments and meetings
- Maintaining client's and supplier's database
- Producing invoices and quotes
- General bookkeeping and accounting tasks
Education
Bachelor's degree - Media, Journalism And Communication
University of Florence
Florence, ItalyDiploma - Travel and Tourism Management
Australian Pacific College
Brisbane, AustraliaCertificate III - Travel
Australian Pacific College
Brisbane, AustraliaTourism degree -
Technical Institute for Tourism
Florence, ItalyApprentice Accounting and Administrative Office -
G.R.E. S.a.s - Data processing
Florence, ItalySkills
- Customer service and support
- Advanced communication skills
- Empathy and cultural awareness
- Strong work ethic
- Reliable and supportive attitude
- Task prioritization and organization
- Willingness to learn and adapt
- Procedure adherence
- Analytical and problem-solving skills
- Multitasking under pressure
- People-oriented approach
- Client-focused mindset
- General accounting knowledge
- Administrative proficiency
- Computer literacy including Microsoft Office and Windows OS
- Social media management (Facebook, Instagram, Twitter, Google Plus, YouTube)
- Travel itinerary planning and booking management
- Payment processing and financial reconciliation
- Data entry accuracy
- Team coordination and conflict resolution
- Effective time management strategies
- Attention to detail in tasks
References
- Catherine Mitchell, Trust Account Supervisor at Alloggio Group, 0429 352817
- Kylie Redden, CFO at A Perfect Stay, 0437 357 387
- Mick Webb, General Manager at Byron Bay Visitor Centre, 0401 068 091
- Paola Secoli, Owner and Founder at Progetto Australia, 0422 913 323
Certification
- EDS+ Facilitator
- First Aid and CPR
Languages
Italian
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
French
Elementary (A2)
A2
Affiliations
- High intensity training
- Mindfulness practice
- Travels
- Cooking
- Handy and crafty projects
- Live music
References
References available upon request.
Timeline
SELF EMPLOYED TRAVEL AGENT
Progetto Australia - Your tailor-made trip in Australia, New Zealand & Pacific Islands
09.2024 - Current
TRUST ACCOUNT ADMINISTRATOR and ACCOUNTS PAYABLE ASSISTANCE
Alloggio Groupp - Formal A Perfect Stay
07.2022 - 06.2024
RESERVATION MANAGER
A Perfect Stay - Holiday Letting Accommodation
10.2020 - 07.2022
CARER
Baptistcare NSW & ACT - Maranoa Centre
04.2020 - 10.2020
TRAVEL CONSULTANT
Byron Bay Visitor Centre
04.2019 - 03.2020
SALES REPRESENTATIVE
Cipriano Italian Home Design
02.2019 - 09.2019
SELF EMPLOYED TRAVEL AGENT
Progetto Australia - Your tailor-made trip in Australia, New Zealand & Pacific Islands
04.2016 - 02.2020
FRONT OF HOUSE SUPERVISOR
Quattro Classic
11.2015 - 11.2018
FINANCIAL ADMINISTRATION OFFICER
D-Marka S.r.L.
09.2010 - 01.2014
Bachelor's degree - Media, Journalism And Communication
University of Florence
Diploma - Travel and Tourism Management
Australian Pacific College
Certificate III - Travel
Australian Pacific College
Tourism degree -
Technical Institute for Tourism
Apprentice Accounting and Administrative Office -
G.R.E. S.a.s - Data processing
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