Low-code
Skender Kollcaku
Solutions Consultant
Segrate,Milan
Summary
Make our world more human. Help to accelerate customers’ businesses by discovering, designing, and automating their most important processes
Overview
17
17
years of professional experience
7
7
years of post-secondary education
12
12
Certifications
Work History
Solutions Consultant
Appian Corporation
6 2022 - Current
- Actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical adviser and product advocate. Helped accelerate the sales process by +30% up to the contract closure.
- Engage and articulate product positioning to both business and technical users in competitive scenarios. Convince Business and IT side to endorse Appian PaaS technology provider within their leadership in the first 3 weeks by providing platform qualification, build-from-scratch, intro demo and PoC sessions.
- Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Appian AI-powered Process Automation Platform.
- Recommended specific BPM (Business Process Management), Dynamic Case Management, RPA (Robotic Process Automation), AI (Artificial Intelligence) or Process Mining process design to customers based on unique technical requirements of each.
- Drafted integration plans to ease assimilation of Appian platform into customers' business infrastructure.
- Designed post-sale training curricula to educate customers on use and maintenance of each Appian products or solutions.
Senior Consultant
Deloitte Italy
10.2017 - 05.2022
- Conducted digital transformation project activities as a Team Leader based on Salesforce CRM platform and maintained ongoing threads regarding related tasks (e.g., RFP, functional requirements, detailed technical analysis, projects status, client communications, presentation/workshops, PoC, report critical issues, training sessions, UAT…)
- Implementation of Salesforce CRM to provide robust automation of core Sales and Service processes
- Helped to define the approach for both Business and Technical Migration strategy and supported the team to define target Data Model and target architecture of the new CRM and CPQ ecosystem based on Salesforce + Vlocity CMT package
- Application of Agile methodology to discover, build and review implementation of business requirements.
IT Consultant
Consoft Sistemi SpA
12.2014 - 10.2017
- Planned and conducted activities associated with digital transformation, migration and implementation of Cloud services: Salesforce (advanced), ServiceNow (intermediate)
- Took part at every step of the projects, from pre-Sales and PoC to defining business requirements in SOW and the continuous deliveries and training
- In 12 weeks convinced SMB customers change flows of communication and gain insights on Cloud Computing, Security and Analytics issues (built apps with Splunk to analyze machine data).
Sales Consultant
Mondadori Direct SpA
09.2007 - 11.2014
- Adopted strategies and procedures to grow up the number of customers (use of Mailchimp for mass email and propose analytics tools such as QlikView to analyze sales and marketing data).
Education
M.D. - Computer Science
Università Degli Studi Di Milano-Bicocca
Milan 11.2012 - 05.2015
Specializing Master - Interaction Digital Communication: Enterprise, Information Systems and Security
Università Degli Studi Di Milano-Bicocca
01.2012 - 05.2013
Bachelor's Degree - Computer Science
Università Degli Studi Di Milano-Bicocca
10.2002 - 05.2006
Skills
Consulting
Project Management
Software Management
Flexibility
Teamwork mindset
Business needs analysis
Negotiation
Industry processes
Product Life Cycle Management
Analysis & Evaluation
Client Relationships
Cloud Computing
Reporting capabilities
Languagesandtechnologies
- UML
- Java
- SQL
- XML
- HTML
- JSON
- IntelliJ IDEA
- Eclipse IDE
- Appian
- Salesforce
- Pardot
- ServiceNow
- AWS
- Zendesk
- Splunk
- LucidCharts
- Asana
- Github
- WebSequenceDiagram
- Slack
- MS Office 365
- MS Project
Certification
Account Management (Udemy 2021)
Citizenship
Italian
Technicalexperience
- Wrote and published Master's Degree final thesis: The Cloud Ecosystem for the Enterprise: Comparative Analysis of the Leading Cloud Providers, Support Solutions and Integration Scenarios for the Business (2015).
- Cloud Computing in the Business Core. Comparative Analysis of Main Players (2012). Research of world most diffused Cloud Players (AWS, Google Cloud and Microsoft Azure) through a tree-based search data structure.
- Automatic Browsing of Large Pictures on Mobile Devices (2005). Implemented an algorithm written in Matlab following a model of visual attention to detect salient regions in an image.
Personal Information
Driving License: Italian, B-type
Software
Process Management
Salesforce
MS Office 365
Appian Process HQ
Appian RPA
AI
Languages
Albanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Consultant
Deloitte Italy
10.2017 - 05.2022
IT Consultant
Consoft Sistemi SpA
12.2014 - 10.2017
M.D. - Computer Science
Università Degli Studi Di Milano-Bicocca
11.2012 - 05.2015
Specializing Master - Interaction Digital Communication: Enterprise, Information Systems and Security
Università Degli Studi Di Milano-Bicocca
01.2012 - 05.2013
Sales Consultant
Mondadori Direct SpA
09.2007 - 11.2014
Bachelor's Degree - Computer Science
Università Degli Studi Di Milano-Bicocca
10.2002 - 05.2006
Solutions Consultant
Appian Corporation
6 2022 - Current