Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Passport Details
Timeline
Generic
Open To Work

Smithesh Madathumparambil Surendran

Cherrywood

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Sales AssistantIT ManagerExecutive- IT SupportTrainee Associate-Customer Support OperationsCustomer Support Engineer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Cherrywood, ITDublin
Open to relocation: Yes

Salary Range

€45000/yr - €200000/yr

Important To Me

Work-life balanceCareer advancement

Summary

Solutions focused, Meticulous and result oriented IT professional having 14+ years of experience in various sectors of Information Technology. Hands-on experience in working with both the LAN & WAN technologies. Excellent management skills with over a decade of experience working in Japanese Multinational Companies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Assistant

Applegreen-Stillorgan
05.2024 - Current

IT Manager

Hankyu Hanshin Express India Pvt Ltd
07.2019 - 02.2024
  • Managing the complete IT setup of the organization including coordination with internal IT team and with the external vendors.
  • Planning and implementation of IT setup in new offices and warehouses.
  • Maintaining the Network and IT Security infra structure of the organization.
  • Maintaining Active Directory for the users and computers of the organization.
  • Managing M365 admin panel.
  • Installation and maintenance of Warehouse Management Software.
  • User data backup maintenance.
  • Purchasing IT Assets, its management and tracking.
  • Worked as the Project Head for the implementation of Cargowise Freight Forwarding & Accounting Software.
  • Maintenance of EPABX Telephone System, CCTV Surveillance System, Bio-metric Access Control & Attendance System.
  • IT infrastructure maintenance & upgradations.
  • Active participation in management discussions on business management and expansions.

Executive- IT Support

Nippon Express India Pvt Ltd
09.2013 - 06.2019
  • Installation & configuration of the email client Lotus Notes and troubleshooting issues related to it.
  • Installation of Operating Systems in computers and configuration of various software.
  • Troubleshooting issues related to the Internet access and other similar issues in the end user computers.
  • Configuration and troubleshooting of the ERP software
  • Managing the EPABX system and configuration as per the requirements.
  • Biometric and Access Card System management.
  • CCTV Surveillance Systems management and monitoring.
  • Configuring and Troubleshooting of network issues related to LAN/WAN.
  • Maintenance of all the IT equipment like Photocopiers, Projectors, Video Conferencing Systems etc.
  • Implementation of the entire IT setup for any new offices or warehouses
  • Regular visits to all these locations to support for hassle free operations.
  • On-call support for different remote locations and coordination with the overseas team to reduce the downtime to the maximum extent.

Trainee Associate-Customer Support Operations

Tikona Infinet Ltd
01.2011 - 02.2013
  • Implementation of Internet Leased Lines on customer premises.
  • Configuration of Cisco routers or any other firewalls like Cyberoam for the customers.
  • Troubleshooting of WAN related issues and providing solutions for it.
  • Coordination with different internal teams to provide maximum uptime for the customer ILLs.
  • Regular meeting with customers to understand and identify the challenges on the ILLs provided to them.

Customer Support Engineer

Rachna Overseas Pvt Ltd
12.2009 - 01.2011
  • Testing of barcode printers and scanners received from the manufacturers.
  • Visits to the customer sites for the installation of barcode printers and scanners.
  • Troubleshooting of issues related to barcode printers and scanners installed at the customer premises.

Education

Bachelor's degree - Electronics With Computer Hardware

College of Applied Sciences
Kerala, India
05.2008

Skills

  • Customer service
  • Microsoft M365
  • Leadership
  • Computer hardware
  • IT Security Management
  • Microsoft Office
  • Software Installation

Certification

CCNA

Additional Information

  • Deep understanding of IT domain/technology with focus on delivering business solutions
  • Adroit in learning new technologies; Ability to work both in independent and collaborative milieu
  • Extended expertise in Network Administration, Desktop Support & Incident Analysis.
  • Adept at working in high-pressure environments with strict deadlines and multiple deliverables
  • Sound communication skills through patient and persistent dialogue; Disciplined, versatile and big picture thinker.

Passport Details

  • Passport Number : Z6200901
  • Place of Issue : DELHI
  • Date of Issue : 2021-07-26
  • Date of Expiry : 2031-07-25
  • Type of Permit : Stamp 1G (Spouse)

Timeline

Sales Assistant

Applegreen-Stillorgan
05.2024 - Current

IT Manager

Hankyu Hanshin Express India Pvt Ltd
07.2019 - 02.2024

Executive- IT Support

Nippon Express India Pvt Ltd
09.2013 - 06.2019

Trainee Associate-Customer Support Operations

Tikona Infinet Ltd
01.2011 - 02.2013

Customer Support Engineer

Rachna Overseas Pvt Ltd
12.2009 - 01.2011

Bachelor's degree - Electronics With Computer Hardware

College of Applied Sciences

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Smithesh Madathumparambil Surendran