Summary
Overview
Work History
Education
Skills
Sport
Languages
Timeline
Generic
Sofia Baroncini

Sofia Baroncini

Lastebasse,VI

Summary

Dynamic professional with extensive experience in customer engagement and marketing strategies at a family business. Proven ability to analyze buying patterns and develop tailored solutions, enhancing client satisfaction and loyalty. Strong multitasking skills complemented by effective inventory management, ensuring seamless operations and positive customer experiences.

Experienced with customer relationship management, consistently exceeding sales targets. Utilizes negotiation and communication skills to identify and meet client needs. Track record of fostering strong client relationships and driving revenue growth.

Overview

3
3
years of professional experience

Work History

Seller

Family Business
06.2024 - Current
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Utilized product knowledge to educate customers on features and benefits.
  • Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
  • Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.

Tourist Guide

Family Business
02.2024 - Current
  • Built personal relationships with guests to promote positive experiences during trekking with alpacas
  • Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
  • Researched information on [Place] to provide accurate, detailed tours.

Receptionist

Family Buisness
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Waiter

Family Business
06.2022 - Current
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Education

Middle School Diploma - Science

Liceo Scientifico Tron-Zanella
Schio, Italy
06-2027

Skills

  • Customer engagement
  • Marketing strategies
  • Inventory management
  • Sales techniques

Sport

I've always loved doing sport, I've tried a lot of sport but I've been doing alpine skiing every winter since I was 3 years old. I've done track and field for about five years and when I was little I used to do skating. Now I ski but I also love running and cycling.

Languages

English
Upper intermediate (B2)

Timeline

Seller

Family Business
06.2024 - Current

Tourist Guide

Family Business
02.2024 - Current

Receptionist

Family Buisness
06.2022 - Current

Waiter

Family Business
06.2022 - Current

Middle School Diploma - Science

Liceo Scientifico Tron-Zanella

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Sofia Baroncini