Sofia Cioffi
Rome
Summary
motivated sales Associate of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning costumer needs, directing to desirable merchandise and upselling to meet sales quotas. Reinforce customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
Work History
Motivational Consultant
heaven group
05.2022 - Current
- Motivational interview application:
Reception, need analysis; viewing and maintaining results; presentation of the method for obtaining them and proposal of the best individual solution to achieve the results desired by the customers.
Cashier and Bartender Management
Flavian restaurant
09.2021 - 05.2022
Accounting and Personnel Administrator
Sofycar S.r.l.s
03.2019 - 05.2021
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Collaborated in timely processing of billing and accounts receivables.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Oversaw appointment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Economics
University Ecampus
Rome09.2022
High School Diploma -
I.P.S.S.A.R Tor Carbone- Food Tech
Rome, Italy05.2018
Skills
management skills: customer management, goal setting, operational and strategic planning
technical skills: IT and accounting
adaptive skills: teamwork, organization, time management and problem solving
Gym
I am an active person, who loves the well-being and health of the body.
Hobbies
I like going to the gym. I am an active person, who loves the well-being and health of the body.
I study and follow nutrition courses.
Languages
English
Intermediate (B1)
Timeline
Motivational Consultant
heaven group
05.2022 - Current
Cashier and Bartender Management
Flavian restaurant
09.2021 - 05.2022
Accounting and Personnel Administrator
Sofycar S.r.l.s
03.2019 - 05.2021
Economics
University Ecampus
High School Diploma -
I.P.S.S.A.R Tor Carbone- Food Tech
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