SOFIA COSTA
Ravenna
Summary
Effective Student committed to learning, developing new skills and engaging in new experiences.
Overview
3
3
years of professional experience
Work History
Shop Assistant
Bottega Verde
02.2023 - 10.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Retail Shop Assistant
Timberland
06.2022 - 08.2022
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Hostess
Ravenna Theatre Festival
06.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and resolving guest complaints to maintain complete customer satisfaction.
- Collected credit card and cash payments and dispensed change for cash transactions.
Administrative Employee
Domus Nova Srl
06.2020 - 08.2020
- Managed the access to the private clinic and collected the mandatory forms required during the Covid-19 pandemic.
Education
Bachelor in Foreign Languages And Literature - L-11 Modern Languages And Civilisations
Università Alma Mater Studiorum Di Bologna
Bologna, Italy10.2022
Erasmus+ Exchange
Université Lumière Lyon II, Lyon, FranceDouble High School Diploma ESABAC -
Liceo Linguistico Dante Alighieri
Ravenna, Italy06.2019
Skills
- Adaptability to multicultural context
- Team work
- Mental flexibility
- Problem solving
Additional Information
I volunteer at a non-profit organization called Trail Romagna ASD with the organization of sporting and artistic events.
I love travelling, getting in touch with different cultures and exploring new contexts. I adore reading and going trekking in nature.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Shop Assistant
Bottega Verde
02.2023 - 10.2023
Retail Shop Assistant
Timberland
06.2022 - 08.2022
Hostess
Ravenna Theatre Festival
06.2022 - 08.2022
Administrative Employee
Domus Nova Srl
06.2020 - 08.2020
Bachelor in Foreign Languages And Literature - L-11 Modern Languages And Civilisations
Università Alma Mater Studiorum Di Bologna
Erasmus+ Exchange
Double High School Diploma ESABAC -
Liceo Linguistico Dante Alighieri
Similar Profiles
Anabela IvanovicAnabela Ivanovic
Store Manager at Bottega VerdeStore Manager at Bottega Verde
Weslei SantosWeslei Santos
General Manager at Bottega SurfacesGeneral Manager at Bottega Surfaces
Gabrielle StanisGabrielle Stanis
Hair Salon Assistant at Bottega CoiffureHair Salon Assistant at Bottega Coiffure