Sofia Farinazzo
Cerea
Summary
Motivated individual with a strong focus on customer satisfaction and team collaboration. Demonstrates effective communication skills and a positive attitude in fast-paced environments. Adapts quickly to new challenges while managing multiple tasks efficiently. I’m enthusiastic and friendly with knack for customer service and teamwork. Quick to learn and adapt, always ready to lend hand and ensure to do my best in every task. Excellent communicator with positive attitude, able to stay calm and organised in busy environments.
Overview
4
4
years of professional experience
Work History
Waitress
Volo Leggero restaurant
Verona
03.2024 - Current
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Hostess
Azienda Bianchini s.r.l
Rho
03.2023 - 04.2025
- Handled telephone enquiries professionally, providing accurate information regarding the company
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Barista
Next Bar
Cerea
02.2023 - 07.2023
- Servizio al bancone e ai tavoli.
- Accoglienza cordiale dei clienti, registrazione degli ordini e gestione dei pagamenti alla cassa.
- Cura della pulizia e dell'ordine dell'area bar, disponendo bicchieri, tazze, piattini in modo funzionale.
- Esecuzione del servizio con rapidità e cortesia assicurando la soddisfazione della clientela.
- Monitoraggio delle scorte bar e rifornimento tempestivo degli articoli in esaurimento.
Babysitter
Irlanda
09.2022 - 02.2023
- Assisted children with homework and school projects, enhancing their academic skills and knowledge.
- Organised children's rooms and play areas to keep environments tidy, safe, and conducive to play.
- Encouraged creativity and self-expression through arts, crafts, and music activities.
- Developed positive child care environments through appropriate behaviour management.
- Improved my patience, problem solving skills
- improved my indipendente by living abroad for 6 months and also my english skills
Education
University - Lenguages
Università Ca'Foscari
Venezia2026
Diploma of Higher Education - International relationships
Marketing M. Minghetti
Legnago01-2022
Skills
- Positive attitude
- Problem solving
- Adaptability
- Team collaboration
- Conflict resolution
- Effective communication
- Organised and reliable
- Patience under pressure
- Multitasking efficiency
Personal Information
License: B
Custom Section
True
Hobbies and Interests
- Passione per lo scoutismo (attualmente capo scout)
- Danza
- Lettura
- Cucina
- Arredamento
- Viaggi
Languages
Italian
First Language
English
Upper Intermediate
B2
Japanese
Intermediate
B1
Spanish
Elementary
A2
Interests
- I’m a scout and this Leeds me to have adaptability, orientation, sporta skills and organization
- i’m a very creative person and I love painting
- I love cooking especially Italian and Asian cousine
Timeline
Waitress
Volo Leggero restaurant
03.2024 - Current
Hostess
Azienda Bianchini s.r.l
03.2023 - 04.2025
Barista
Next Bar
02.2023 - 07.2023
Babysitter
09.2022 - 02.2023
University - Lenguages
Università Ca'Foscari
Diploma of Higher Education - International relationships
Marketing M. Minghetti