Sofia Mancinelli
Senigallia
Summary
Confident public speaker with experience in the service sector
acquired during many years of work. The university education gave
me the skills to be proficient in speaking with international
speakers, knowing and learning about different cultures.
Overview
5
5
years of professional experience
Work History
Waitress and Breakfast Service
Hotel Alex
12.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barmaid
Bagni Mara 80-81
06.2021 - 09.2023
- Management of the lunch service, control of orders and stocks
- Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Table service and order-taking
- Handled customer complaints with empathy and composure
- Bar service (cafeteria, lunches and cocktails)
Barmaid
Senigallia, AN
09.2022 - 05.2023
- Service and order taking
- Coffee bar service
- Accurately handled amounts of money on the cash register
- Escorted customers to seats based on hostess recommendations and completed drink orders.
Barmaid and Waitress
Bagni 77
06.2020 - 09.2020
- Table service and order taking
- Helped management plan and serve bar menu exceeding customer expectations.
- Coffee bar service
- Handled customer complaints with empathy and composure
- Consistently met my short and long-term targets
- Accurately handled amounts of money on the cash register.
Barmaid and Waitress
Baia del porto 41
06.2019 - 09.2019
- Stored food and garnishes hygienically and at correct temperature to maintain food safety.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
Education
Master's degree - undefined
LANGUAGES FOR INTERNAT - COMMUNICATION AND COOPERATION
Università degli Studi di Macerata
LM - MODERN
Bachelor's degree - Language
Skills
- Intermediate
- Problem-Solving
- Customer service
- Teamwork
- Public speaking
- Handling conflict
Timeline
Waitress and Breakfast Service
Hotel Alex
12.2023 - 04.2024
Barmaid
Senigallia, AN
09.2022 - 05.2023
Barmaid
Bagni Mara 80-81
06.2021 - 09.2023
Barmaid and Waitress
Bagni 77
06.2020 - 09.2020
Barmaid and Waitress
Baia del porto 41
06.2019 - 09.2019
Master's degree - undefined
LANGUAGES FOR INTERNAT - COMMUNICATION AND COOPERATION
Università degli Studi di Macerata
LM - MODERN
Bachelor's degree - Language
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