Sofia Medina
.
Summary
Versatile professional with experience across customer service, team support, and client-facing roles in dynamic and high-end environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Artigiancredito
Back Office – Financial Sector
12.2022 - 04.2025
- Handled administrative tasks in a structured corporate setting, ensuring continuity and professionalism.
Belmond Hotels LMVH - Villa San Michele
Restaurant Hostess
03.2022 - 12.2022
- Managed table reservations and coordinated with clients and suppliers for special requests.
- Worked with the maître d’ and chef de rang to ensure flawless service and deliver a refined, elegant guest welcome.
Rinascente
Assistant Store Manager
09.2019 - 10.2020
- Provided service aligned with brand strategy in fashion retail.
- Managed cash operations, returns, and exchanges.
- Offered tailored customer assistance based on product and client profile.
Evolution Game
Game Presenter
01.2019 - 07.2019
- Hosted TV show presenting roulette results.
- Confident on camera with strong visual and communication skills (handled costumes, makeup, and content prep backstage)
Marriott International, Inc.
Human Resources
01.2018 - 07.2018
- Managed personnel onboarding and contracts.
- Coordinated staff, shifts, and tasks.
- Organized events across administrative and operational areas, with knowledge of luxury service standards.
Teacher and Hostess
Self-employed
01.2015 - 12.2017
- Taught Spanish to children (5+) and adults.
- Worked as event hostess for brands like Mercedes-Benz, Duco, and Apple.
Education
Bachelor of Science - School of Economics And Management
University of Florence
Italy 09.2014 - 2018.10
Master of Science - School of Economics And Management
University of Florence
Florence 09.2021 - Current
Skills
Greeting guests
Guest relations
Customer service
Strong multitasking
Additional Information
Driving car licence - Patent B
Timeline
Artigiancredito
Back Office – Financial Sector
12.2022 - 04.2025
Belmond Hotels LMVH - Villa San Michele
Restaurant Hostess
03.2022 - 12.2022
Master of Science - School of Economics And Management
University of Florence
09.2021 - Current
Rinascente
Assistant Store Manager
09.2019 - 10.2020
Evolution Game
Game Presenter
01.2019 - 07.2019
Marriott International, Inc.
Human Resources
01.2018 - 07.2018
Teacher and Hostess
Self-employed
01.2015 - 12.2017
Bachelor of Science - School of Economics And Management
University of Florence
09.2014 - 2018.10
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