Sofia Palazzolo
Summary
Front Desk Agent at Hotel VIU Milan 5* with a strong background in high-end hospitality and international guest relations. Experienced in managing luxury bookings and elite clientele, including roles at Salone del Mobile.
Multilingual professional, fluent in English, French (B2), German (B1), and Spanish. I am a dynamic and adaptable individual, eager to apply my expertise in customer service and communication to a fast-paced international event environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hotel VIU Milan 5*
Milano
2025.11 - 2026.04
- Assisted guests with check-in and check-out processes to ensure smooth arrivals and departures.
- Supported international clientele with exceptional welcome experiences tailored to high-profile needs.
- Managed reception duties and booking flows, providing prompt and professional responses to inquiries and confirmations.
Customer Care Assistant
Erboristeria Sonnentor Wien Landstraße
Vienna
2024.06 - 2024.06
- Facilitated basic reception activities for international clientele.
- Assisted with sales support and customer service duties.
- Demonstrated linguistic expertise in real-world settings (German and English).
Customer Care Assistant
Salone del Mobile, Arflex
Milano
2024.04 - 2024.04
- Welcomed international clients at arflex stand.
- Presented company innovations in English, French, and German.
- Assisted with front office duties and managed visitor flow.
- Engaged directly with industry professionals in a high-level exhibition environment.
- Developed relational, communicative, and organisational skills in an international context.
Education
Liceo Linguistico - English, French, German
Jean Monnet
Mariano Comense2025-01
Skills
- Excellent communicative, and relational skills
- Adaptability in multicultural contexts
- Basic knowledge of Office (Word, Excel), and digital tools
- Customer service
- Client relationship management
Languages
English
Advanced
C1
French
Upper Intermediate
B2
German
Intermediate
B1
Spanish
Intermediate
B1
Skills
MS Office Suite (Word, Excel, PowerPoint) – Advanced use of Excel for cash reconciliation
Certification
- B2 DELF
- B1 GOETHE
Timeline
Front Desk Agent
Hotel VIU Milan 5*
2025.11 - 2026.04
Customer Care Assistant
Erboristeria Sonnentor Wien Landstraße
2024.06 - 2024.06
Customer Care Assistant
Salone del Mobile, Arflex
2024.04 - 2024.04
Liceo Linguistico - English, French, German
Jean Monnet