Sofia Rota

My duties were:
- Printing documents
- Answering the phone
- Contacting the tour operator
- Helping my colleagues with entry visas
- Observing the agency's functions
- Filing paperwork

Guest Reception: I handled guest reception upon check-in,
providing information about hotel services.
Reservation Management: I assisted in managing reservations over the
phone, using specific software (CRO) to check hotel availability.
Check-out

- Support for departing passengers with self-drop-off
- Support for airport users during baggage tagging
- Support for airport users with the ticket counter
- Occasionally support for passengers with Fast Track at the machine
- Separation of passengers who need to check in their bags and those who need to
check in at the counter
- Directions to assistance, restrooms, information desks, and arrivals