Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Spada

Perth

Summary

Adept at fostering customer loyalty and building relationships, my tenure at Zara Inditex honed my skills in store maintenance and customer service. Through creating welcoming environments and enhancing team efficiency, I consistently improved customer satisfaction and operational smoothness, showcasing my ability to thrive in fast-paced settings and my commitment to excellence.

Overview

7
7
years of professional experience

Work History

Retail Shop Assistant

Zara Inditex
10.2021 - 09.2024
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.

Au Pair

Cultural Care
01.2019 - 08.2021
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Implemented daily routine to maintain structure and stability
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Kept children's areas neat and clean.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted with housework such as laundry and cooking.
  • Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
  • Maintained open and effective communication with parents about children's progress and daily activities, ensuring peace of mind.

Coffee Barista

Caffe Centrale
10.2017 - 01.2019
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Hotel Receptionist

Eurohotel
05.2017 - 09.2017
  • Collected room deposits, fees, and payments.
  • Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.

Education

High School Diploma -

Liceo V. Monti
Cesena, Italy
06-2017

Skills

  • Stock replenishment
  • Cleanliness
  • Store maintenance
  • Customer Service

Timeline

Retail Shop Assistant

Zara Inditex
10.2021 - 09.2024

Au Pair

Cultural Care
01.2019 - 08.2021

Coffee Barista

Caffe Centrale
10.2017 - 01.2019

Hotel Receptionist

Eurohotel
05.2017 - 09.2017

High School Diploma -

Liceo V. Monti

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Sofia Spada