Somaya Abdelmawla
Summary
Adept at managing high-stress situations and stabilizing emergency cases, I bring a proven track record from British Animal Hospital and Vodafone UK. With skills in active listening and computer proficiency, I excel in delivering professional customer service and mentoring with empathy, ensuring efficiency and patient care.
Overview
5
5
years of professional experience
Work History
Veterinary Intern
British Animal Hospital
05.2024 - Current
- Managed emergency cases calmly and professionally under pressure, stabilizing patients for further diagnostics or treatments as needed.
- Mentored junior interns assisting them in gaining confidence by sharing practical knowledge.
Customer Service Representative
Tatweer Misr
06.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Vodafone UK
07.2019 - 11.2019
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Agent
BIS Telesales Company
02.2021 - 06.2021
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Education
Bachelor of Medical Science - Veterinary Medicine (Pre-Veterinarian)
Cairo University
Cairo08.2024
IGCSE Diploma -
Summits International School
Cairo07.2019
Course - Team Leading
Summits International School
Cairo05.2018
Skills
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Empathy and patience
- Writing proficiency
- Behavior Management
Hobbies
Biology is and I would love to be a teacher so that I can teach biology to other people.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Additional Information
Biology is my hobby and I would love to teach it and make everyone love it.
Timeline
Customer Service Representative
Tatweer Misr
06.2024 - Current
Veterinary Intern
British Animal Hospital
05.2024 - Current
Sales Agent
BIS Telesales Company
02.2021 - 06.2021
Customer Service Representative
Vodafone UK
07.2019 - 11.2019
Bachelor of Medical Science - Veterinary Medicine (Pre-Veterinarian)
Cairo University
IGCSE Diploma -
Summits International School
Course - Team Leading
Summits International School
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