Sonya Williams
Gricignano Di Aversa,CE
Summary
Adept at enhancing cybersecurity and fostering team collaboration, I significantly reduced data breach risks at the U.S. Army. My expertise in operating system configuration and problem-solving skills led to improved network reliability and efficiency, showcasing a results-driven approach to IT and customer service excellence. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
U.S. Army
Grazzanise, Italy
11.2022 - Current
- Conducted regular cybersecurity training sessions for employees, reducing the risk of data breaches and phishing attacks.
- Spearheaded initiatives to improve network reliability through proactive monitoring of server health indicators and prompt resolution of identified issues.
- Mentored junior team members on advanced troubleshooting techniques, fostering a culture of continuous learning and development within the IT department.
- Provided comprehensive technical support to end-users, effectively resolving hardware and software issues.
- Implemented data backup and disaster recovery plans, safeguarding critical business information from potential loss or damage.
- Enhanced network security by implementing robust firewall configurations and vulnerability assessments.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Maximized system availability through development and testing of contingency plans.
System Administrator
U.S. Army
Fort Liberty, North Carolina
07.2017 - 10.2022
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Installed and configured network printers and other peripheral devices.
- Implemented and maintained virtual private networks.
Post Office Clerk
U.S Army
Yongsan, South Korea
04.2016 - 06.2017
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Implemented new procedures to address potential security risks, safeguarding both postal workers and customers alike from harm or loss due to theft or fraud attempts.
- Increased revenue through the promotion of additional postal services to meet customer needs.
- Enhanced workplace safety with thorough equipment inspections and maintenance routines.
- Boosted team morale through effective communication and collaborative problem-solving efforts.
- Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
- Sorted mail according to size, shape and destination.
- Monitored performance of junior team members and offered support.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Education
Bachelor of Science - Computer Information Systems
Post University
Waterbury, Connecticut 05.2025
High School Diploma -
Farmville Central High School
Farmville, North Carolina05.2015
Skills
- Problem-solving skills
- Operating System Configuration
- Team Collaboration
- Cybersecurity Expertise
Certification
Security+ July 2022 - July 2025
Timeline
Information Technology Specialist
U.S. Army
11.2022 - Current
System Administrator
U.S. Army
07.2017 - 10.2022
Post Office Clerk
U.S Army
04.2016 - 06.2017
Bachelor of Science - Computer Information Systems
Post University
High School Diploma -
Farmville Central High School