Sophie Kathleen Soares
Aglie
Summary
Outgoing and friendly individual with exceptional interpersonal communication skills. Expertise in efficiently processing payments, handling responsibilities, and meeting customer demands with a diligent and well-organized mindset. Skillfully handles day-to-day activities while actively seeking opportunities to make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Musicopoli
10.2024 - Current
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Cultivated a safe and inclusive classroom environment that fostered respect, and empathy among students.
Barista
Caffé Pompeii
05.2022 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Leader
Rachel's Learning Centre
06.2020 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Tour Guide
Anfiteatro Morenico Di Ivrea
05.2018 - 07.2019
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
Office Assistant
Bausano
06.2018 - 08.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor of Science - Psychology
University of Stirling
Stirling, Scotland06-2024
High School Diploma -
Liceo Statale Carlo Botta
Ivrea, Italy07-2020
Skills
- Consistency
- Teamwork
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Problem-solving abilities
- Friendly and outgoing
- Cash handling
- Safety awareness
Certification
- Trampolining Judging Certification – Scottish Student Sport
- Travel and Tourism- ICGSE
- Food Safety and Hygiene for Catering (Level 2)
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Early Childhood Educator
Musicopoli
10.2024 - Current
Barista
Caffé Pompeii
05.2022 - 07.2024
Team Leader
Rachel's Learning Centre
06.2020 - 09.2023
Office Assistant
Bausano
06.2018 - 08.2018
Tour Guide
Anfiteatro Morenico Di Ivrea
05.2018 - 07.2019
Bachelor of Science - Psychology
University of Stirling
High School Diploma -
Liceo Statale Carlo Botta
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