Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dimitris Zymvragoudakis

Chania

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

2
2
years of professional experience

Work History

Waiter /Head Bartender

Vritomartis Naturist Resort 4*
09.2025 - Current
  • Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
  • Accurately processed orders, delivering food and beverages promptly to maintain efficient service flow.
  • Maintained cleanliness and organization of dining areas, enhancing overall restaurant ambiance.
  • Maintained cleanliness and organization of bar area, enhancing overall guest experience.
  • Kept bar presentable and well-stocked to meet customer needs.te
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender

Corissia's 4* and 5* Hotels
04.2025 - 08.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Customer Service Representative

Wolt
01.2025 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Bartender

Pepper's Sea Club 5* Hotel
06.2024 - 10.2024
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Customer Support Agent

Teleperformance Gr
04.2024 - 06.2024
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.

Kitchen Assistant

Elia Hotel Chania Greece
08.2023 - 10.2023
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Education

High School Diploma -

2nd High School Korai of Chania
06.2023

Skills

  • Complaint Handling
  • CRM Software
  • Problem-solving abilities
  • Ethics and integrity
  • Time Management
  • Social skills
  • Friendly, Positive Attitude
  • Fast Learner
  • Adaptability
  • Team player attitude
  • Cleanliness and hygiene
  • Highly reliable
  • Patience and tolerance

Languages

English
Greek

Timeline

Waiter /Head Bartender

Vritomartis Naturist Resort 4*
09.2025 - Current

Bartender

Corissia's 4* and 5* Hotels
04.2025 - 08.2025

Customer Service Representative

Wolt
01.2025 - 04.2025

Bartender

Pepper's Sea Club 5* Hotel
06.2024 - 10.2024

Customer Support Agent

Teleperformance Gr
04.2024 - 06.2024

Kitchen Assistant

Elia Hotel Chania Greece
08.2023 - 10.2023

High School Diploma -

2nd High School Korai of Chania

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Dimitris Zymvragoudakis