Stefania Borbor
Milano
Summary
Hi to everyone,
I've a strong background in customer 's service in retail sales, hostessing, and promotion.
Area of Expertise:
Sales, Negotiation, Organization and Visual Merchandising
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Advisor
PDPAOLA ITALIA
2023.07 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Senior Sales Assistant
Nomination Italy
2022.10 - 2023.06
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Accepted and processed cash, check, and card payments.
Stock Controller
GDIGIOCHI
2021.08 - 2022.02
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Received new stock and input values into computer system.
Sales Employee
Ferrari SPA ITALIA
2015.03 - 2021.08
- Increased customer satisfaction by providing personalized product recommendations based on individual preferences.
- Trained junior sales staff on best practices, improving overall team performance and cohesion.
- Exceeded sales targets through effective upselling and cross-selling techniques.
- Processed payments by totaling purchases and processing checks and credit and debit transactions.
- Helped organize stockroom by unloading shipments and performing inventory counts.
- Worked with store managers to implement new displays, promotions and store layout changes.
Education
Master - Fashion Modeling And Design
Esneca Business School
Milan, Italy10.2021
Master - Personal Shopper
Esneca Business School
Milan, Italy10.2021
High School Diploma -
L.V. Bertarelli
Milan, Italy06.2007
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Sales Training
- Upselling and Cross Selling
- Stock management
- Decision-Making
- Multitasking Abilities
Certification
MS Office, Shopify, Team system, Retail pro, Zucchetti.
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Additional Information
linkedin.com/in/stefania-borbor
Timeline
Sales Advisor
PDPAOLA ITALIA
2023.07 - Current
Senior Sales Assistant
Nomination Italy
2022.10 - 2023.06
Stock Controller
GDIGIOCHI
2021.08 - 2022.02
Sales Employee
Ferrari SPA ITALIA
2015.03 - 2021.08
Master - Fashion Modeling And Design
Esneca Business School
Master - Personal Shopper
Esneca Business School
High School Diploma -
L.V. Bertarelli
MS Office, Shopify, Team system, Retail pro, Zucchetti.
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