Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stefania Ghilardi

Stefania Ghilardi

Milano

Summary

Efficient and proactive Virtual Assistant with over 10 years of experience in executive support, digital account management, and event planning. Expertise in managing multiple tasks, supporting high-level executives, and ensuring smooth communication across digital platforms. Skilled in CRM systems, social media communication, and delivering exceptional customer service.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Executive Manager and Community Event Planner

Associazione BicoccAlumni (NGO)
1 2017 - Current
  • Increased engagement through strategic events
  • Implemented strategic objectives with the Board of Directors
  • Communications
  • Maintained university relations and resource management
  • Administrative tasks and intern management
  • Operational management

Digital Account Manager and Community Manager

Kickstart Ltd
01.2017 - Current
  • Post-sales support and customer service
  • Introduced new digital advertising solutions in Italy
  • Managed and optimized customer campaigns
  • Managing onboarding procedures and customer relations

Account Manager and Sales Executive

Yahoo Italia
05.2008 - 05.2016
  • Developed key client relationships, driving sales growth
  • Coordinated with agencies on client strategies
  • Managed product offerings: Display, Performance, Mobile Search.
  • Managed top agency relationships in the Italian market
  • Created and optimized online media plans
  • Post-sales administrative support.

Customer Service Representative

Panduit Ltd
01.2008 - 05.2008

Delivered high-quality customer service and managed administrative tasks.

Administrative Assistant

Repsol Quimica
01.2006 - 01.2008
  • Performed administrative duties and supported executive functions.

Customer Service Representative

eBay
04.2005 - 09.2005

Provided customer support and managed administrative tasks.

Education

Bachelor's Degree in Psychology -

Università Telematica Uninettuno

Bachelor's Degree in Sociology -

Università Degli Studi Di Milano-Bicocca
01.2004

Skills

  • Problem Resolution
  • Project management abilities
  • Report Generation
  • Process Optimization
  • Customer Relationship Management (CRM)
  • Staff education and training
  • Account Management
  • Order Processing
  • Administrative Support

Timeline

Digital Account Manager and Community Manager

Kickstart Ltd
01.2017 - Current

Account Manager and Sales Executive

Yahoo Italia
05.2008 - 05.2016

Customer Service Representative

Panduit Ltd
01.2008 - 05.2008

Administrative Assistant

Repsol Quimica
01.2006 - 01.2008

Customer Service Representative

eBay
04.2005 - 09.2005

Executive Manager and Community Event Planner

Associazione BicoccAlumni (NGO)
1 2017 - Current

Bachelor's Degree in Psychology -

Università Telematica Uninettuno

Bachelor's Degree in Sociology -

Università Degli Studi Di Milano-Bicocca
Stefania Ghilardi