Adobe Suite
Hi, I’m
Stefanie Ryan
Property Management And Accounting
Summary
Versatile and agile-minded professional adept in property, business and project management as well as accounting and administration. Experience in a diverse range of industries including Finance, Travel & Leisure, Food & Beverage and Hospitality. Places strong priority on the holistic understanding of an organization in order to ensure seamless, efficient collaboration between departments and individuals to result in optimized, excellent performance.
Overview
14
years of professional experience
3
Languages
Work History
Lincoln Property Management
Assistant Property Manager
01.2022 - 11.2024
Job overview
- Processed all accounts payables for the property.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Processed all accounts receivable including tenant ledgers, statements and work order management.
- Annual budget preparation and reconciliation.
- Maintained SOC compliance protocols.
- Maintained tenant leases.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Fostered healthy and productive tenant and vendor relationships.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated move-ins, move-outs and final walk-throughs, ensuring smooth transitions for both tenants and property management team.
- Regularly inspected the building and property, notifying maintenance or engineering of any cleaning or repairs necessary.
National Geographic Expeditions
Trip Manager, Land Operations
08.2019 - 12.2020
Job overview
- Arranged and orchestrated all trip logistics for the brand's Custom Trips to Africa and the Middle East.
- Liaised between travelers and local tour operators before, during and after their trip.
- Composed custom guides and documents for each traveler and maintained all required waivers and legal documents.
- Managed trip budgets.
- Compliance and vetting for activities, properties and local partners in accordance to National Geographic, Disney and U.S. legal, liability and insurance requirements.
- Emergency trouble-shooting for travelers e.g. medical situations, missed connections, unforeseen circumstances.
- Maintained friendly and constructive relationships with local partners and tour operators.
The Tennis & Fitness Centre of Oak Park
Assistant Front Desk Manager
08.2017 - 08.2019
Job overview
- Maintained accounts payables and receivables, collections and regular reporting for the accounting manager.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Procured and instated a new software system for integrated accounting, POS, membership data and reservation functionality.
- Proactively identified areas for improvement within the department and implemented new procedures for improved front desk organization, increasing overall efficiency.
- Welcomed guests and focused on providing an exceptional membership or guest experience.
- Onboarded new staff and provided new and ongoing training, ensuring consistent quality service to guests from all team members.
- Supported revenue management initiatives by actively upselling room upgrades and additional services.
Wood Valley Homestead, Ka'u Specialty Coffee, LLC
Business & Events Manager (Temp Consulting Role)
01.2016 - 11.2016
Job overview
- Overhauled all administrative function for farm operations: accounting, legal and tax documents, audit documentation, equipment, livestock & produce inventory.
- Inventory oversight and supply chain operations.
- Engaged in relationship management with local partners and vendors for coffee sales and distribution.
- Bookkeeping, account management, client relations and HR responsibilities including new hire onboarding.
- Managed and maintained on-site vacation rental properties.
- Redeveloped AirBnB and VRBO accounts and marketing strategies to significantly boost visibility and rental revenue.
- Project Manager for the production of the first annual Coffee and Human Rights "Mauli Ola" festival.
- Negotiated contracts with event vendors.
Deutsche Asset & Wealth Management
Junior Business Manager
01.2011 - 11.2015
Job overview
- As a member of the COO Team, our small group served as the liaison between all departments for integrated operations.
- Worked very closely with the department's sales team dedicated to serving the financial needs of High Net and Ultra High Net Worth Individuals.
- Utilized the department's CRM systems to track client interactions and feedback, producing reports and data analysis of financial product sales.
- Coordinated large scale training workshops, banquets, awards ceremonies, trade show participation and inter-continental town hall meetings.
- Worked with the COO to design and implement the organizational and infrastructural framework for a new 300+ person department after divisional merger.
- Oversaw all logistics for large scale inter-building and intra-building departmental moves.
- Successfully managed these organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Maintained the department's comprehensive risk management and business continuity strategy, mitigating potential impacts of unforeseen events and/or emergencies on business operations.
- Oversaw department records for compliance oversight and policy maintenance and review.
- New hire onboarding and training.
- Assisted in recruiting, hiring and training of sales team members.
- Coordinated travel arrangements and T&E budgeting for department heads, and procurement for the sales department.
Education
DePaul UniversityChicago, IL
Bachelor of Arts from Anthropology, Minor in Archaeology
04.2001
Skills
Property management
Software
ADP
Angus
Club Automation
Google Docs Editor Suite
MS Office Suite
Salesforce
Workday
Eventbrite
Hotelbedscom
HRG
Quickbase
Schedcom
SofTrip
Concur
Oracle P2P
Salesforce P2P
Avid
DEAR
JD Edwards
MRI
Peachtree
Xero
Additional Information
Dual US and German citizenship.
Timeline
Assistant Property Manager
Lincoln Property Management
01.2022 - 11.2024
Trip Manager, Land Operations
National Geographic Expeditions
08.2019 - 12.2020
Assistant Front Desk Manager
The Tennis & Fitness Centre of Oak Park
08.2017 - 08.2019
Business & Events Manager (Temp Consulting Role)
Wood Valley Homestead, Ka'u Specialty Coffee, LLC
01.2016 - 11.2016
Junior Business Manager
Deutsche Asset & Wealth Management
01.2011 - 11.2015
DePaul University
Bachelor of Arts from Anthropology, Minor in Archaeology
04.2001
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