Stefano Fioretto
Perth
Summary
Practiced Mechanic offering strong customer service skills and expertise diagnosing problems based on customer complaints or concerns. Effective in instructing users on proper bike maintenance functions. Skilled in working with teams on addressing special requests for bicycle customization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bike Mechanic
99 BIKES
Perth, Australia
11.2023 - 03.2024
- Named mechanic of the month on the profit record in Western Australia.
- Solved complex mechanical problems with attention to detail and precision workmanship.
- Managed inventory levels, ensuring that all parts and supplies were readily available for efficient job completion.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
Adventure Tour Guide
MACKERREL ISLANDS PTY
Mackerrel Islands, Australia (Remote)
06.2023 - 10.2023
- Delivered effective safety debriefings to guests to promote safe environment.
- Enhanced customer satisfaction by providing personalized adventure tours tailored to individual interests and preferences.
- Ensured guest safety through thorough pre-trip briefings, route planning, and adherence to industry best practices.
- Developed a strong knowledge of local flora, fauna, and history to enrich each tour with informative and engaging commentary.
Head of the Mechanic Workshop
99 BIKES
Perth, Australia
10.2022 - 03.2023
- Managed to generate profits when the store was in deficit.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
- Boosted overall shop performance by actively participating in ongoing training sessions and staying current on industry developments.
- Maximized workshop productivity through effective time management strategies, including task prioritization and delegation when needed.
Maintenance Manager
QUEENSTOWN HOUSE - BOUTIQUE B&B & VILLA APARTMENTS
Queenstown, New Zealand
02.2020 - 07.2022
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
Mountain Bike Guide
PERUVIAN MOUNTAIN RIDES
Cusco, Perú
03.2018 - 11.2019
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Developed customized tour itineraries for diverse groups, ensuring a memorable and enjoyable trip.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Rafting Guide - Tour Guide - Chef - Entertainment
RIOS TROPICALES
Turrialba, Costa Rica
12.2016 - 03.2017
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Education
High School Diploma -
American Prescott School
Arequipa, PerúBachelor of Science - Hospitality And Tourism Administration
Universidad De Ciencias Aplicadas
Lima, PerúBachelor of Science - Tourism Management
San Ignacio De Loyola University
Lima, PerúIntership - Tourism And Travel Management
OSTELEA School of Tourism & Hospitality
Barcelona, SpainSkills
- Workshop maintenance
- Skilled Time Management
- Bike repairs
- Proficient Suspension Setup
- Expert Gear Tuning
- Proficient Customer Service
Certification
- First Certificate of Cambridge, 2016
- IELTS ACADEMIC - International English Language Testing System - Overall: 6.5
- Club Italiano Dante Alighieri
- Standards of training, Certification and Watchkeeping - STCW Basic - International Maritime Institute of New Zealand
- CYTECH One - Bike mechanic training
- PADI - Open Water diving certificate
- KAYAKTA - Kayak Rafting Certificate
- RSA Course - Provide responsible service of alcohol
Personal Information
Date of Birth: 18/06/1993
Languages
SPANISH
ENGLISH
ITALIAN
Timeline
Bike Mechanic
99 BIKES
11.2023 - 03.2024
Adventure Tour Guide
MACKERREL ISLANDS PTY
06.2023 - 10.2023
Head of the Mechanic Workshop
99 BIKES
10.2022 - 03.2023
Maintenance Manager
QUEENSTOWN HOUSE - BOUTIQUE B&B & VILLA APARTMENTS
02.2020 - 07.2022
Mountain Bike Guide
PERUVIAN MOUNTAIN RIDES
03.2018 - 11.2019
Rafting Guide - Tour Guide - Chef - Entertainment
RIOS TROPICALES
12.2016 - 03.2017
High School Diploma -
American Prescott School
Bachelor of Science - Hospitality And Tourism Administration
Universidad De Ciencias Aplicadas
Bachelor of Science - Tourism Management
San Ignacio De Loyola University
Intership - Tourism And Travel Management
OSTELEA School of Tourism & Hospitality