Stefano Plaia
Amsterdam
Summary
Skilled Usher proficient in selling tickets, answering questions and monitoring facilities. Versed in security standards, cleaning procedures and restocking strategies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
9
9
years of professional experience
Work History
Tour Guide
ACCORD Italy Smart Tours
01.2022 - 01.2024
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Museum Attendant
Leonardian Museum Of Vinci
06.2020 - 10.2021
- Enhanced visitor experience by providing informative and engaging guided tours of the museum.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Assisted in inventory management, tracking the location of artifacts within the museum''s storage facilities.
- Aided security personnel in monitoring gallery spaces during high-traffic periods to ensure visitor safety and artifact protection.
- Maintained cleanliness and organization in all public areas of the museum, contributing to a positive visitor experience.
Museum Attendant
Stibbert Museum
01.2019 - 01.2020
- Provided exceptional customer service at the admissions desk, processing ticket sales efficiently and warmly greeting guests.
- Assisted in maintaining a safe and welcoming environment for visitors, ensuring their enjoyment and satisfaction.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Ensured preservation of artifacts by carefully handling, cleaning, and storing them according to established protocols.
- Improved accessibility for diverse audiences by creating inclusive programming tailored to various age groups and cultural backgrounds.
Tour Operator
Last Minute Tour Spa
06.2016 - 10.2018
- Streamlined booking processes for more efficient reservation management and improved client experiences.
- Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.
- Implemented marketing strategies that increased brand visibility and attracted new customers.
- Collaborated with team members on special projects such as themed tours or promotional events.
Tour Guide
Guiness Storehouse
12.2014 - 06.2015
- Worked closely with management staff to create new and lucrative tours.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Established positive relationships with tour members through fun and engaging conversation.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Education
Master of Arts - History of Art
University of Florence
Florence, Italy02.2016
Bachelor of Arts - History And Conservation of Cultural Heritage
University of Florence
Florence, Italy06.2013
Skills
Art history knowledge
Foreign language proficiency
Customer Service
Cash Register and Ticketing Operation
Merchandise Sales
Audiovisual equipment operation
Inventory Oversight
Facility Cleaning
Exhibit Maintenance
Security Screenings
Crowd Management
Visitor engagement
Tour Guiding
Team Collaboration
Time Management
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Russian
Beginner (A1)
Timeline
Tour Guide
ACCORD Italy Smart Tours
01.2022 - 01.2024
Museum Attendant
Leonardian Museum Of Vinci
06.2020 - 10.2021
Museum Attendant
Stibbert Museum
01.2019 - 01.2020
Tour Operator
Last Minute Tour Spa
06.2016 - 10.2018
Tour Guide
Guiness Storehouse
12.2014 - 06.2015
Master of Arts - History of Art
University of Florence
Bachelor of Arts - History And Conservation of Cultural Heritage
University of Florence
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