Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
Generic

Stefano Vezzaro

Castelletto Sopra, Novara

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

23
23
years of professional experience

Work History

IT Support Specialist

Loro Piana
07.2008 - Current
  • Used ticketing systems to manage and process support actions and requests. using OTRS and now with Service NOW.
  • Managing Apple devices using DEP system and creating ad hoc rules/profiles.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes, liasing with internal and external contacts/suppliers.
  • Updated software to safeguard against security flaws using wsus update server
  • Assisted customers in identifying issues and explained solutions to restore service and functionality both for internal users and store users.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Point of contact for IT procurement
  • Mobile device management using Workspace one (previously known as AirWatch)
  • Second level support for store support (all Emea stores)

IT Technician

AB - Inbev
01.2004 - 07.2008
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Set up and maintained user accounts and client access.
  • Recommended new and replacement hardware and software purchases.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.

IT Engineer

Colt Telecom S.p.A.
12.2001 - 12.2003
  • Performed scheduled service work, installations, testing and repairs.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal customers.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided technical support in both on-site and telephone consultations.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Help Desk using internal ticketing system

System Engineer

Galactica S.p.A.
11.2000 - 11.2001
  • Configured, tested and maintained boradband network equipment to be delivered to end user
  • Business customer reference for internet support
  • Delivered helpdesk service and support to customers.
  • Managing shared web server for hosting web sites
  • Installing servers for hosted web servers

Education

Diploma di tecnico delle industrie - elettriche ed elettroniche

I.P.S.I.A. Bellini

Skills

  • Mobile device support
  • Mac support
  • Apple Dep support
  • Support End-Users
  • Workspace One management and implementation

Accomplishments

  • Da luglio 2008
  • Supporto sistemistico su pc e server
  • Gestione active directory, updates centralizzati tramite wsus, antivirus centralizzato Kaspersky
  • Help Desk Senior
  • Gestione contratti di locazione operativa per il parco hardware aziendale
  • Contatti con fornitori esterni per acquisto di hardware e software
  • Gestione di device mobili ios e android mediante air watch
  • Presso Loro Piana, primaria società nel settore dei beni di lusso
  • Da Gennaio 2004 a Luglio 2008
  • Supporto su exchange (5.5, 2000, 2003), Sql server, project leader sulla implementazione di software per i magazzini esterni
  • Partecipazione a svariati progetti a livello nazionale e internazionale
  • Coordinamento dei tecnici in outsourcing
  • Presso AB-INBEV, multinazionale nel campo della distribuzione e produzione di birra, con marchi quali Beck’s, Tennent’s, Bass, Stella Artois
  • Da Dicembre 2001 a Dicembre 2003
  • Supporto sistemistico su server NT e 2000 (active directories, servizi stampa, database sql), supporto su applicazioni distribuite (remedy, oracle applications), Team Leader per progetto di migrazione a windows XP (circa 500 client), responsabile del supporto tecnico su applicativi e problematiche varie (c.a
  • 200 utenti)
  • Presso Colt Telecom S.p.A., società inglese operante nel campo delle telecomunicazioni in fibra ottica
  • Da Novembre 2000 a Novembre 2001
  • Gestione DNS e hosting web (problematiche e configurazione), etrn, supervisione help desk I livello, configurazione router adsl/isdn (cisco),statistiche siti web, help desk di II livello, referente per clientela business presso Galactica S.p.A
  • Da Giugno 1999 a Novembre 2000
  • Supporto sistemistico interno e presso clienti, help desk, gestione sito web e server di posta elettronica, presso Servizi on Site S.p.A
  • Società operante nel campo dell’assistenza tecnica per conto di HP, Compaq e altri marchi importanti
  • In outsourcing: installazione e configurazione applicativi bancari (client-server), installazione e configurazione servers presso sedi e filiali di Banca di Credito Cooperativo
  • Da Gennaio 1998 a Giugno 1999
  • Addetto alla vendita al dettaglio, tecnico hardware/software, assemblaggio personal computer, help desk su prodotti internet, realizzazione di piccole reti lan, assistenza presso clienti (privati/aziende), webmaster, svolto presso Logic internet provider, Gallarate , Varese
  • LINGUE STRANIERE
  • Inglese: Ottimo
  • Spagnolo: Scolastico
  • ALTRI INTERESSI
  • Cinema, Fotografia, Tecnologia
  • OBIETTIVI
  • I miei obiettivi per il futuro sono l’inserimento in una realtà aziendale moderna, in crescita e molto dinamica, dove sia possibile attuare una crescita professionale migliorando ed ampliando quanto ho appreso fino ad oggi
  • Autorizzo al trattamento dei dati personali ai sensi della legge 196/2003

Hobbies

Technology, Photography, Aircrafts, Travel

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

IT Support Specialist

Loro Piana
07.2008 - Current

IT Technician

AB - Inbev
01.2004 - 07.2008

IT Engineer

Colt Telecom S.p.A.
12.2001 - 12.2003

System Engineer

Galactica S.p.A.
11.2000 - 11.2001

Diploma di tecnico delle industrie - elettriche ed elettroniche

I.P.S.I.A. Bellini

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