STELLA LANCIANO
Catanzaro
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Ryanair
03.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Ensured safety and comfort of customers onboard aircraft.
Manager Bar Internship
Mirage Cafè
07.2022 - 11.2022
- Main Manager
- Customer Service
- Waitress
- Bar Tender
School Assistant
Italian Ministry Of Education
02.2022 - 06.2022
- Helped with meal and snack preparation and feeding children.
- Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.
- Ensured student safety during emergency situations, implementing established procedures effectively.
Fashion Showroom Training Internship
Style Council Showroom Multibrand
01.2019 - 03.2019
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Customer Service
- Social Media Manager
- Buyers Assistant
Industrial Packaging Technician
Ruspino Group Srl
02.2018 - 03.2018
- Internship in School-Work Alternation Project Packaging Technician
- Product Quality Control
- Improved packaging efficiency by implementing new techniques and equipment in daily operations.
Education
I.T.S. ''FASHION STYLING & DIGITAL COMMUNICATION - Marketing, Communication And Fashion
ACOF MODA MILANO
Milan, Italy12.2020
Diploma in Textile, Clothing and Fashion Sector - Tecnico di Moda
ITAS "B. Chimirri"
Catanzaro, Italy07.2018
Skills
- Customer assistance
- Team leadership, excellent interpersonal skills
- Reliability and punctuality
- Good communication skills
- Proactivity and Safety awareness
- Relationship management
- Team building
- Strong organization, achievement of the set objectives
Certification
English Certificate Level C2, Learning Resource Network, 08/02/22
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Croatian
Intermediate (B1)
Portuguese
Intermediate (B1)
Timeline
Cabin Crew Member
Ryanair
03.2023 - Current
Manager Bar Internship
Mirage Cafè
07.2022 - 11.2022
School Assistant
Italian Ministry Of Education
02.2022 - 06.2022
Fashion Showroom Training Internship
Style Council Showroom Multibrand
01.2019 - 03.2019
Industrial Packaging Technician
Ruspino Group Srl
02.2018 - 03.2018
I.T.S. ''FASHION STYLING & DIGITAL COMMUNICATION - Marketing, Communication And Fashion
ACOF MODA MILANO
Diploma in Textile, Clothing and Fashion Sector - Tecnico di Moda
ITAS "B. Chimirri"
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